Legal Staff Legal Secretary in Pharr, TX

Government

Pharr, TX

Legal Staff Legal Secretary in Pharr, TX

Legal Staff

Min 2 yrs required

No

Job Title: Child Support Officer IV

Job Responsibilities:
- Conduct detailed in-office investigations to locate absent parents, verify employment, and determine assets.
- Prepare documents related to legal and administrative actions to establish or enforce child support orders.
- Negotiate lump sum payments from noncustodial parents who owe past due child/medical support.
- Negotiate out-of-court settlements and agreements with parties.
- Monitor child support cases and refer delinquent cases for appropriate enforcement actions.
- Document all case actions taken using the appropriate agency tools, including the Texas Child Support Enforcement System (TXCSES) and case/court documents.
- Review and maintain child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.
- Review cases to determine if they are eligible for closure.
- Attend court to assist legal staff, as needed.
- Research case information on the computer, including TXCSES.
- Maintain current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states' IV-D regulations.
- Assess child support cases to determine the appropriate case action.
- As team leader, assign and monitor the work of assigned staff.
- Supervise office staff in the absence of the office manager and/or supervisor.
- Explain Child Support Program policies, procedures, and regulations to customers.
- Respond to customer inquiries and resolve complaints concerning case status.
- Assess the validity of complaints against the IV-D program with impartiality.
- Serve as Notary Public.
- Perform related work as assigned.
- Maintain relevant knowledge necessary to perform essential job functions.
- Attend work regularly in compliance with the agreed-upon work schedule.
- Ensure security and confidentiality of sensitive and/or protected information.
- Comply with all agency policies and procedures, including those pertaining to ethics and integrity.

Education and Experience Information:
- Education: Graduation from high school or equivalent.
- Preferred Education: Graduation from an accredited four-year college or university.
- Experience: Two years of full-time experience in the following or closely related fields: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist. One of the two years of experience must be as a Child Support Officer or an equivalent position in a IV-D agency or private sector.
- Knowledge of investigative practices and techniques, child support policies, procedures, and processes.
- Skill in interviewing and negotiating.
- Skill in using a personal computer for word-processing and data entry/retrieval.
- Skill in basic mathematical computations.
- Skill in handling multiple tasks, prioritizing, and meeting deadlines.
- Skill in effective oral and written communication.
- Skill in exercising sound judgment and effective decision-making.
- Ability to receive and respond positively to constructive feedback.
- Ability to work cooperatively with others in a professional office environment.
- Ability to provide excellent customer service.
- Ability to work in person at assigned work location and perform all assigned tasks at designated work space within work location.
- Ability to arrange for personal transportation for business-related travel.
- Ability to work more than 40 hours as needed and in compliance with the Fair Labor Standards Act (FLSA).
- Ability to lift and relocate 30 lbs.
- Ability to travel (including overnight travel) up to 15%.
- Ability to type 35 words per minute (Typing test required at time of interview).
- Other Language: Ability to proficiently read, write, and speak Spanish is preferred.

Salary Information:
- Salary Admin Plan: B
- Grade: 17
- Salary (Pay Basis): $4, - $4, (Monthly)

Additional Information:
- Employee Status: Regular
- Schedule: Full-time, 40 hours per week
- Overtime Status: Non-exempt
- The position is open to internal OAG employees only.
- The position is part of the **Members Only**'s Child Support Division, which is dedicated to promoting responsible parenting and ensuring that children in Texas receive the support they need.
- The **Members Only** is an equal opportunity employer, and applications are submitted electronically through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted.
- Applicants may be subject to a criminal background check pursuant to the Texas Government Code.
- The organization provides exemplary legal representation in diverse areas of law and offers excellent benefits along with opportunities to make a positive difference in the lives of Texans.