Job Title: Senior Consultant, Sales Engineer
Job Responsibilities:
The Senior Sales Engineer for Strategic Acquirers is a critical position within the sales organization at the company, specifically part of the **Members Only** Acceptance Solutions (Cybersource) – North America team. This role requires a unique blend of sales acumen, technical expertise, and a deep understanding of payment technologies, including card present technologies, fraud solutions, and network tokenization.
Key responsibilities for this position include:
- Conducting technical discovery calls and providing proof of value demonstrations.
- Performing technical deep-dives on payment processors and backend processors.
- Showcasing API-based demonstrations and creating technical architecture diagrams.
- Authoring technical best practices and documenting detailed solution requirements.
- Providing pre-sales support in a partner-facing environment.
- Collaborating with various internal departments such as Indirect Sales & Account Management, Product & Solution Management, Solution Architects, Implementation Support, Client Services, and Marketing.
- Communicating market feedback and industry trends.
- Attending sales meetings, conferences, partner events, and internal training sessions.
- Leading whiteboarding sessions and strategy discussions with senior executives.
- Understanding vertical-specific requirements for payment acceptance, especially in mass-transit, government and higher education, and retail/e-commerce.
- Advising strategic partners on the impacts of interchange qualification for their merchants.
- Identifying opportunities for payment optimization and efficiency across multiple platforms and processing connections.
- Collaborating with cross-functional product teams to design scalable end-to-end solutions applicable across multiple clients.
- Holding recurring office hours for partners to provide client solutioning support and issue resolution.
- Supporting bespoke solutions developed in partnership with strategic clients.
- Partnering with technical engineers to provide SME insight and feedback related to product demo development.
- Conducting professional technical demonstrations showcasing a high level of technical knowledge and sales expertise.
- Working with open-source code, REST APIs, and demonstrating Webhook events.
- Documenting all activities, presentations, documents, notes, emails, and calls in Microsoft Dynamics CRM and SharePoint in real-time.
- Engaging with internal teams to relay market feedback and contribute to the design of new solutions.
- Being responsive via all business communication channels and contributing to RFI/RFP requests.
- Leading internal product training sessions and participating as an industry expert in relevant events.
This position is a hybrid role, and the expectation of days in the office will be confirmed by the hiring manager.
Education and Experience Information:
Qualifications for this position include:
Basic Qualifications:
- 8 or more years of relevant work experience with a Bachelor’s Degree, or at least 5 years of experience with an Advanced Degree (., Masters, MBA, JD, MD), or 2 years of work experience with a PhD.
Preferred Qualifications:
- 9 or more years of relevant work experience with a Bachelor’s Degree, or 7 or more relevant years of experience with an Advanced Degree (., Masters, MBA, JD, MD), or 3 or more years of experience with a PhD.
- 8-10+ years of technical pre-sales experience within the payment industry, focusing on strategic acquirers and large financial institutions.
- Deep understanding of payment technologies, including card present technologies, fraud solutions, and network tokenization.
- Proven experience in working with merchants in mass-transit, government and higher education, and retail/e-commerce verticals.
- Understanding of the inner workings of payment processors and backend processors.
- Proven ability to conduct high-level discussions with senior executives, demonstrating command and respect.
- Ability to understand and articulate complex concepts clearly, especially as they relate to vertical-specific requirements and payment acceptance.
- Demonstrated ability to collaborate with cross-functional teams to design scalable end-to-end solutions.
- Self-driven, motivated, eager to learn new technologies, and improve industry-related knowledge.
- Strong knowledge of CyberSource/**Members Only** Acceptance solutions and excellent task management skills.
- Excellent verbal, analytical, problem-solving, research, and troubleshooting skills.
- Technical background with a BS degree in CS, CIS, or a related discipline.
- Ability to travel up to 35%.
Salary Information:
The estimated salary range for a new hire into this position in the United States is $153,800 to $208,800 per year, which includes potential sales incentive payments if applicable. The salary may vary depending on job-related factors, including knowledge, skills, experience, and location. Additionally, this position may be eligible for bonuses and equity. The company offers a comprehensive benefits package for this position, including Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and a Wellness Program.
Additional Information:
Work Hours: Hours vary based on the needs of the department.
Travel Requirements: This position requires travel up to 35% of the time.
Mental/Physical Requirements: This position will be performed in an office setting, requiring the incumbent to sit and stand at a desk, communicate in person and by telephone, and frequently operate standard office equipment such as telephones and computers.
The company is an Equal Employment Opportunity (EEO) Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. The company will also consider qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
