Legal Staff Accounting/Finance in Kansas City, MO

Law Firm

Kansas City, MO

Legal Staff Accounting/Finance in Kansas City, MO

Legal Staff

Min 1 yrs required

No

**Job Title: Bilingual Intake Specialist**

**Job Responsibilities:**

The Bilingual Intake Specialist plays a crucial role in the initial interaction between the law firm and potential clients. This position involves managing the full intake process from the first contact through to the signing of the Firm Representation Agreement. Key responsibilities include:

- Answering inbound calls from potential clients.
- Educating potential clients about the firm's capabilities to maximize financial recovery from injuries.
- Collaborating with attorneys and other team members to determine case eligibility.
- Following up with potential clients to address any questions or concerns during the intake process.
- Coordinating with investigators and attorneys for in-home client visits and initial consultations when necessary.
- Working closely with other intake team members to balance workload and contribute to the team's success.
- Actively contributing to the team's achievement of weekly, monthly, and annual targets.
- Safeguarding client privacy and confidentiality.
- Managing multiple calendars and referral databases.
- Communicating effectively in both English and Spanish.

**Education and Experience Information:**

- A high school diploma or GED is required.
- Bilingual proficiency in English and Spanish is necessary.
- While one year of previous sales or customer service experience is preferred, it is not required.

**Salary Information:**

- The position offers a competitive base salary, with the potential to earn up to $6,000 in monthly bonuses.

**Knowledge and Skills:**

Candidates for the Bilingual Intake Specialist position should possess the following skills and attributes:

- Quick thinking and strong interpersonal skills.
- Excellent verbal communication skills, capable of spending most of the day on the phone.
- Empathy during conversations with clients.
- Detail-oriented multitasking abilities and effective time management.
- Goal-setting with accountability for results.
- Ability to manage a pipeline of potential clients from the initial call through sign-up.
- Dedication to following up with potential clients for maximum results.

**Employee Perks:**

- A comprehensive benefits package including health, vision, and dental insurance.
- Three weeks (120 hours) of paid time off (PTO).
- A 401(k) matching retirement plan with up to a 4% match.
- Paid holidays.
- Free on-site parking garage.
- Emphasis on work-life balance.
- Stability as an integral member of an energetic team within a growing law firm.

**Equal Employment Opportunity:**

The law firm is an Equal Employment Opportunity Employer. It provides equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.