Legal Staff Information Technology in Washington, DC

Law Firm

Washington, DC

Legal Staff Information Technology in Washington, DC

Legal Staff

2-3 yrs required

No

Law Firm Seeking Help Desk Analyst - $65,000 - $80,000 Salary

H1: Join **Members Only**'s Team as a Help Desk Analyst
H2: Providing Technical Support for Firm's Software and Hardware

Law Firm Overview:

- **Members Only** is a leading global law firm with 800+ lawyers in key financial centers around the world.
- Known for their pragmatic and business-savvy approach, **Members Only** represents top organizations and global players.
- The firm works seamlessly across practices, industries, and jurisdictions, serving clients such as asset managers, private equity and venture capital firms, Fortune 500 and FTSE companies, major sports leagues, and entertainment industry legends.

Job Description:

- Seeking a Help Desk Analyst to provide technical support, troubleshooting, and issue resolution for Firm-supported software and hardware.
- Reporting to the Senior Manager of Help Desk Services.
- Full-time position covering the overnight shift from Friday to Monday, 9:30pm to 9:30am ET.
- May require periodic physical presence in **Members Only**’s offices as business needs require.

Responsibilities:

- Provide 1st level technical support and guidance to users of the Firm’s computer, network, and telephone systems.
- Generate incident and service request tickets, dispatching appropriate IT personnel as needed.
- Follow up to ensure the prompt resolution of technical issues and requests.
- Provide phone support to all Firm personnel for Firm-supported software and hardware.
- Maintain and expand strong working knowledge of current and future Firm-supported technologies.
- Assist in the creation and maintenance of Firm’s IT knowledge base.
- Participate in additional projects and responsibilities as requested.

Qualifications:

- Bachelor’s degree in computer science or a related discipline.
- Approximately 2-3 years of experience in an Information Technology Help Desk role.
- Knowledge of IT operations, responsibilities, workflow processes, and procedures.
- Experience supporting legal industry specific applications such as Document Management System, lnnova, DTE Axiom, WestLaw Drafting Assistant, and more.
- Experience using IT Service Management systems in a heavy call volume environment.
- Experience with ACD systems and performance metrics.
- Solid hardware troubleshooting skills.
- Working knowledge of computer software including Windows 10, MAC OS X, Active Directory, and more.
- Certifications in A+/Network+, Microsoft MCP/MOS, and Help Desk are a plus.
- Knowledge of ITIL Service Operation is a plus.
- Strong customer service mindset.
- Strong communication and analytical skills.
- Ability to work and communicate effectively with end users, peers, and management.

Salary Information:

- Anticipated compensation range for this position is $65,000 - $80,000.
- Actual salary offered will be based on factors such as qualifications, experience, education, certifications, and location.

Job Requirements:

- Bachelor's degree in computer science or related discipline.
- 2-3 years of experience in an Information Technology Help Desk role.
- Knowledge of IT operations, workflow processes, and procedures.
- Experience supporting legal industry specific applications.
- Experience with IT Service Management systems and ACD systems.
- Strong hardware troubleshooting skills.
- Working knowledge of computer software.
- Certifications in A+/Network+, Microsoft MCP/MOS, and Help Desk are a plus.
- Knowledge of ITIL Service Operation is a plus.
- Strong customer service mindset.
- Strong communication and analytical skills.
- Ability to work and communicate effectively with end users, peers, and management.

**Members Only** is an equal opportunity employer committed to diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability, marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

Law Firm Overview:

- Leading global law firm with 800+ lawyers in key financial centers around the world.
- Known for their pragmatic and business-savvy approach, **Members Only** represents top organizations and global players.
- The firm works seamlessly across practices, industries, and jurisdictions, serving clients such as asset managers, private equity and venture capital firms, Fortune 500 and FTSE companies, major sports leagues, and entertainment industry legends.

Join **Members Only**'s Team as a Help Desk Analyst - Competitive Salary and Benefits Offered.