Legal Staff Paralegal in Albuquerque, NM

Law Firm

Albuquerque, NM

Legal Staff Paralegal in Albuquerque, NM

Legal Staff

Max 2 yrs required

No

Job Title: Legal Assistant

Job Responsibilities:
- Assist Case Managers in the Pre-Litigation phase of the legal claim process to efficiently and effectively advance cases on behalf of clients.
- Attend weekly firm-wide huddles every Monday morning and daily team mini huddles from Tuesday to Friday.
- Enter status comments before weekly Out of Service (OOS) meetings.
- Participate in biweekly meetings with Team Lead to discuss individual metrics and goals.
- Open all Uninsured/Underinsured Motorist (UM/UIM) claims within one day of receiving a signed retainer.
- Open all Liability claims within one day of receiving liability information from police reports or the Inspection and Public Records Act (IPRA).
- Send out letters of representation within 24 hours of opening claims.
- Send out welcome letters within two days of being retained by the client.
- Obtain client homework, photos, and declarations pages within 14 days of being retained.
- Obtain insurance declarations pages within 14 days of sending the letter of representation.
- Prepare PeopleMap and background on tort/defendant and client within two days of the case being moved to preparation phase.
- Ensure overdue tasks never exceed 50.

Additional Duties:
- Complete all task items in a timely manner.
- Fulfill all Case Manager requests accurately and promptly.
- Accurately post all case information in SmartAdvocate.
- Conduct client follow-up calls as directed by Case Manager.
- Verify adjuster contact information before sending out demands.
- Compile attachments for demand letters and note dates in case and insurance tabs.
- Make follow-up calls to insurance carriers to confirm receipt of demand letters.
- Conduct property address searches, license information, and research.
- Perform light research or investigation as directed by Case Manager.
- Answer incoming calls via the First Call Group.
- Monitor dashboard Metrics/KPIs and maintain them in top shape.
- Follow and uphold all firm policies and procedures.

Education and Experience Information:
- Strong desire to learn.
- Proficiency in Microsoft Office Suite.
- Team-oriented mindset with the ability to work independently while managing multiple priorities.
- Availability to work on-site Monday through Friday, 8:00 AM to 5:00 PM.
- Ability to pass a background check.

Competencies:
- Excellent verbal and written communication skills.
- Empathy for injured clients.
- Confidence and motivation to exceed expectations.
- Professional attire and demeanor.
- Desire to learn, develop, and motivate team members.
- Ability to adapt in a rapidly changing environment.

Salary Information:
- Pay Range: $15-$16 per hour

Benefits:
- Comprehensive health, dental, and vision insurance.
- Life and long-term disability insurance.
- Robust 401(k) plan.
- Generous paid time off (PTO) and select paid holidays.
- Opportunities for community outreach.
- Positive and supportive work environment with learning and growth opportunities.
- Access to an in-office health bar.
- Annual company goal trip.
- Training provided.

Join us at the law firm, where your talent can shine, and together we can make a difference. We look forward to meeting you! Fighting for justice for the wrongfully hurt.