Legal Staff Other in Lake Mary, FL

Law Firm

Lake Mary, FL

Legal Staff Other in Lake Mary, FL

Legal Staff

1-3 yrs required

No

Job Title: Legal Intake Specialist

Job Responsibilities:
- Serve as the first and primary contact for potential clients at the law firm.
- Evaluate potential cases based on established criteria and sign those cases over the phone.
- Promptly and professionally manage a high volume of inbound calls.
- Respond to potential clients via phone, email, chat, and text to ensure effective communication.
- Coordinate and assist with intake schedules for attorneys or intake attorneys as needed.
- Perform client relation responsibilities to ensure customer satisfaction, demonstrating compassion and follow-through.

Education and Experience Information:
- A Bachelor’s degree is preferred for this position.
- 1-3 years of related experience in customer or client services is preferred.
- Proficiency in English is required, and Spanish is preferred.

Salary Information:
- The compensation range for this full-time position is $19 per hour to $20 per hour, depending on experience.
- The role includes a discretionary bonus and benefits.

The Legal Intake Specialist plays a crucial role in representing the law firm by serving as the primary point of contact for potential clients. This position requires strong sales skills, excellent verbal, interpersonal, and written communication skills, and the ability to multitask effectively in a fast-paced environment. Good organizational, time management, and problem-solving skills are essential, along with the ability to exercise flexibility, initiative, good judgment, and discretion. The role involves working five days per week in person at the firm's office, with a focus on achieving exceptional results for clients and driving innovation in the practice of law. The law firm is an Equal Opportunity Employer, committed to providing opportunities without discrimination.

Jul 06, 2025
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