Legal Staff Information Technology in San Diego, CA

Law Firm

San Diego, CA

Legal Staff Information Technology in San Diego, CA

Legal Staff

3-5 yrs required

No

Job Title: Technical Support Analyst

Job Responsibilities:
- Provide technical support for hardware, software, and networking issues.
- Support Microsoft 365, Windows OS, document management systems, and remote access platforms.
- Serve as a point of escalation for complex incidents and collaborate with senior analysts or vendors as needed.
- Assist with onboarding and offboarding of employees, including account provisioning and equipment setup.
- Maintain accurate documentation for systems, procedures, and troubleshooting guides.
- Provide service desk support during downtime and on an as-needed basis by monitoring and responding to support tickets in a timely and professional manner.
- Participate in IT projects, rollouts, and upgrades.
- Provide support for audiovisual systems, conference room technology, and telecommunication systems as needed and occasionally during after-hours office events.
- Ensure data security policies and compliance standards are upheld.

Education and Experience Information:
- Three to five years of experience in an IT support role, preferably within a law firm environment.
- Comprehensive knowledge of Windows 10/11, Microsoft Office, and Teams is required.
- Experience with macOS, iOS, and Androids is highly desired.
- Understanding of printers, remote access tools, and mobile devices is required.
- Experience with Mobile Device Management (MDM) is highly desired.
- Experience with utilizing ticketing and asset management systems, such as ServiceNow is desired.
- Strong problem-solving skills and ability to communicate clearly with both technical and non-technical users.
- Ability to work independently, manage multiple priorities, and remain calm under pressure.

Physical Requirements:
- Ability to sit in assigned work area, answer telephones, and respond to e-mails in a timely manner, and type proficiently for long periods of time.
- Ability to lift up to 50 pounds individually or assist in the lifting of large parcels.

Preferred Qualifications:
- Working knowledge of legal applications, including document management systems.
- Familiarity with data privacy and compliance regulations.
- Experience supporting hybrid or remote work environments.
- IT certifications or coursework.

Salary Information:
- California Pay range for this role, with final offer amount dependent on skillset and experience, is $75k - $85k.

Legal Considerations:
- Qualified applicants with arrest and conviction records will be considered for the position in accordance with the California Fair Chance Act.
- Law firm is an Equal Opportunity Employer.
- If an accommodation is required to apply for this position, contact is available through specified email.