Job Title: Child Support Officer II
Job Responsibilities:
- Conduct detailed investigations to locate absent parents, verify employment, and determine assets.
- Prepare documents related to legal and administrative actions to establish or enforce child support orders.
- Negotiate lump sum payments from noncustodial parents who owe past due child/medical support.
- Negotiate out-of-court settlements and agreements with parties involved.
- Monitor child support cases and refer delinquent cases for appropriate enforcement actions.
- Document all case actions using agency tools, including the Texas Child Support Enforcement System (TXCSES) and case/court documents.
- Review and maintain child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.
- Review cases to determine eligibility for closure.
- Attend court to assist legal staff as needed.
- Research case information on the computer, including TXCSES.
- Maintain current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states' IV-D regulations.
- Assess child support cases to determine appropriate case action.
- Explain Child Support Program policies, procedures, and regulations to customers.
- Respond to customer inquiries and complaints.
- Assess the validity of complaints against the IV-D program with impartiality.
- Serve as Notary Public.
- Perform related work as assigned.
- Maintain relevant knowledge necessary to perform essential job functions.
- Attend work regularly in compliance with the agreed-upon work schedule.
- Ensure the security and confidentiality of sensitive and/or protected information.
- Comply with all agency policies and procedures, including those pertaining to ethics and integrity.
Education and Experience Information:
- Education: Graduation from high school or equivalent.
- Preferred Education: Graduation from an accredited four-year college or university.
- Experience: Experience in fields such as full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist may be substituted for the required education on a year-for-year basis.
- Knowledge of investigative practices and techniques.
- Skill in interviewing and negotiating.
- Skill in using a personal computer for word-processing and data entry/retrieval.
- Skill in basic mathematical computations.
- Skill in handling multiple tasks, prioritizing, and meeting deadlines.
- Skill in effective oral and written communication.
- Skill in exercising sound judgment and effective decision-making.
- Ability to receive and respond positively to constructive feedback.
- Ability to work cooperatively with others in a professional office environment.
- Ability to provide excellent customer service.
- Ability to work in person at an assigned work location, perform all assigned tasks at designated work space within the work location, and perform in-person work with coworkers for the entirety of every work week, unless on approved leave.
- Ability to arrange for personal transportation for business-related travel.
- Ability to work more than 40 hours as needed and in compliance with the FLSA.
- Ability to lift and relocate 30 lbs.
- Ability to travel (including overnight travel) up to 15%.
- Ability to type 35 words per minute (Typing test required at time of interview).
- Other Language: Ability to proficiently read, write, and speak Spanish is preferred.
Salary Information:
- Salary (Pay Basis): $3, - $4, (Monthly)
- Overtime Status: Non-exempt
The position is a regular, full-time role with standard hours of per week. The Child Support Officer II will be part of the Protective Service job category within the organization, specifically in the Child Support Division. The role involves engaging with state agencies and community organizations to support Texas families, thus contributing to the mission-driven work of promoting responsible parenting and ensuring that children receive the support they need. The organization is an equal opportunity employer, and applicants must submit an electronic application through CAPPS Recruit to be considered. A State of Texas application is required, and paper applications are not accepted. The application process may involve a criminal background check as per the Texas Government Code.
