Case Operations Manager in Portland, ME

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Law Firm

Portland, ME

Case Operations Manager in Portland, ME

Law Firm Non Legal Department

Min 3 yrs required

No

Job Title: Case Operations Manager

Job Responsibilities:
- Oversee all case operations, including developing, implementing, and driving the adoption of tools and processes needed for case teams to work up client cases from sign-up to settlement.
- Collaborate with legal leadership to manage the timeline, pace, and scope of case work up against deadlines.
- Own inventory reporting, providing transparency into workup status, evaluating performance, and identifying opportunities for operational improvement.
- Partner with Product, Legal, Marketing, Business Operations, and third-party vendors to troubleshoot obstacles and devise creative solutions to overcome hurdles faced by case teams.
- Develop communication programs to deliver a world-class client experience, including designing tailored outreach plans and organizing group events in person or online.
- Monitor the efficacy of all inbound and outbound client communications across case staff, third-party vendors, and email marketing to drive client engagement.
- Oversee staffing needs as well as the training and onboarding of new case team members.

Education and Experience Information:
- 3+ years of work experience in management consulting, business operations, or operations management role.
- Excellent problem-solving and structured thinking skills.
- Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans.
- Advanced analytical skills, with experience delivering data-driven recommendations.
- Comfort working autonomously in a fast-paced environment across multiple high-priority projects.

Bonus Points:
- Prior knowledge of the legal world, especially personal injury law firms.
- Prior experience with Salesforce.
- Startup or high-growth company experience, indicating an inclination to get things done.

Salary Information:
- No specific salary information provided in the text.

Additional Information:
- The position is part of the Complex Litigation practice, which represents tens of thousands of clients annually against large companies in the ., having achieved significant settlements in major cases.
- The role requires operational excellence, a strategic mindset, empathy to influence, and the vision to lead.
- Benefits for full-time employees include medical and dental insurance, a 401(k) plan, paid time off, and paid holidays.
- The law firm is committed to providing equal employment opportunities and participates in E-Verify to confirm employment authorization in the .

Jul 07, 2025
May 17, 2025
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