Job Title: Attorney-Represented Bodily Injury Claims Manager
Job Responsibilities:
The Attorney-Represented Bodily Injury Claims Manager plays a crucial role in leading a team of adjusters who handle bodily injury claims where an attorney represents the claimant. The primary responsibilities include:
- Providing exceptional claims and inquiry service through chat to agents.
- Managing and motivating a team of ten to fifteen adjuster staff or vendors to ensure high performance and expert execution of claim processes.
- Supporting operational initiatives to achieve Claim, Discipline, Claims Service Area (CSA), and Company business objectives.
- Developing strategies to enhance employee performance and ensure expert execution of claim processes.
- Monitoring staffing levels and workloads, providing coaching and mentoring, and participating in performance reviews.
- Managing customer conflicts and assisting in establishing unit goals and objectives.
- Delivering compassionate service that is fast, fair, and easy to ensure customer retention.
- Frequently participating in special projects as a subject matter expert.
- Managing and overseeing the performance of vendors.
- Overseeing responses to highly complex arbitration contentions.
- Overseeing the negotiation of highly complex claim settlements.
- Overseeing the resolution of highly complex customer conflicts or issues.
- Analyzing unit reports and supporting the achievement of business unit objectives.
- Defining, analyzing, and tracking department, section, and/or unit measures.
- Reviewing employee work quality and interactions with customers by conducting ride-alongs or sit-alongs and file reviews.
Education:
- A four-year Bachelor’s Degree is preferred.
Experience:
- Five or more years of experience is preferred.
Supervisory Responsibilities:
- This position includes supervisory duties.
Education & Experience (in lieu):
- An equivalent combination of education and experience may be considered in lieu of the above education requirements.
Salary Information:
The compensation is designed to promote collaboration and skill advancement within a flexible environment that values inclusivity and diversity. Specific salary details are not provided, but the position is part of National General, a member of the Allstate family, which emphasizes opportunities for professional growth and impact.
Company Overview:
National General, part of The Allstate Corporation, offers a range of insurance products, including home, auto, accident, and health insurance. With a network of independent insurance agents and direct consumer sales, the company is committed to innovation and meeting customers' evolving needs. National General has a financial strength rating of A- (excellent) from . Best and operates through various subsidiaries, providing specialty personal lines insurance products. The company is headquartered in New York City and traces its roots back to 1939.
