Case Operations Manager in Atlanta, GA

Law Firm

Atlanta, GA

Case Operations Manager in Atlanta, GA

Law Firm Non Legal Department

3-5 yrs required

No

Job Title: Case Operations Manager

Job Responsibilities:
- Oversee all case operations, including the development, implementation, and adoption of tools and processes for effective case management.
- Collaborate with legal leadership to manage the timeline, pace, and scope of case work against deadlines.
- Own inventory reporting, provide transparency into work status, evaluate performance, and identify opportunities for operational improvement.
- Partner with product, legal, marketing, business operations, and third-party vendors to address obstacles and devise creative solutions for case teams.
- Develop communication programs to deliver a world-class client experience, including designing outreach plans and organizing group events.
- Monitor the efficacy of all client communications to drive engagement, involving case staff, third-party vendors, and email marketing.
- Oversee staffing needs, as well as the training and onboarding of new case team members.

Education and Experience Information:
- Minimum of 3 years of work experience in management consulting, business operations, or operations management roles.
- Excellent problem-solving and structured thinking skills.
- Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans.
- Advanced analytical skills with experience in delivering data-driven recommendations.
- Ability to work autonomously in a fast-paced environment across multiple high-priority projects.
- Bonus qualifications include knowledge of the legal field, especially personal injury law firms, experience with Salesforce, and experience in startup or high-growth companies.

Salary Information:
- Not explicitly provided in the text.

Benefits:
- Medical and dental insurance.
- 401(k) plan.
- Paid time off and paid holidays.

Equal Opportunity Statement:
Law firm provides equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

E-Verify:
This employer participates in E-Verify and will provide the federal government with Form I-9 information to confirm work authorization in the . If E-Verify cannot confirm authorization, the employer will provide instructions and an opportunity to contact the Department of Homeland Security or Social Security Administration to resolve the issue before taking any adverse action. Employers use E-Verify only after a job offer is accepted and the I-9 Form is completed.