Job Title: Attorney-Represented Bodily Injury Claims Manager
Job Responsibilities:
The Attorney-Represented Bodily Injury Claims Manager is responsible for leading a team of adjusters who handle claims involving bodily injuries where the claimants are represented by attorneys. The manager is tasked with providing exceptional claims and inquiry service through chat platforms, managing and motivating a team of 10 to 15 adjusters or vendors, and ensuring high levels of performance and expertise in executing required claim processes. The role involves supporting operational initiatives that align with company business objectives and developing strategies to enhance employee performance and claim process execution. Key responsibilities include:
- Participating as a subject matter expert in special projects.
- Managing and overseeing vendor performance.
- Overseeing responses to highly complex arbitration contentions.
- Overseeing negotiation and resolution of highly complex claim settlements and customer conflicts.
- Analyzing unit reports and supporting the achievement of business unit objectives.
- Defining, analyzing, and tracking department, section, and/or unit measures.
- Reviewing employee work quality and customer interactions through ride-alongs, sit-alongs, and file reviews.
Education:
The preferred educational requirement for this position is a 4-year Bachelor’s Degree. However, an equivalent combination of education and experience may be considered in lieu of the formal educational requirement.
Experience:
The ideal candidate should have 5 or more years of experience, preferably in a related field. This experience is crucial for managing the complexities of claims involving attorney-represented bodily injuries.
Supervisory Responsibilities:
This position includes supervisory duties, requiring the management of a team of adjusters and potentially vendors, ensuring that they meet performance standards and business objectives.
Compensation:
While specific salary figures are not provided, the company emphasizes that joining the team is not just about a job but an opportunity to advance skills, challenge the status quo, and make a positive impact on the future. The company offers a flexible work environment that values connection and belonging. It has received recognition for inclusivity and diversity, indicating a commitment to empowering all employees to lead and drive change.
Company Information:
The hiring company is part of a larger corporation known for its innovative drive in the insurance industry. It offers a wide range of insurance products, including home, auto, and specialty niche insurance through a network of independent agents and direct-to-consumer channels. The company is a member of The Allstate Corporation, headquartered in New York City, and has a financial strength rating of A– (excellent) from . Best. It traces its roots back to 1939 and is recognized for its personal and commercial insurance products.
The company is associated with several partners and subsidiaries, including Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, and Euro Accident.
