Legal Staff Information Technology in Seattle, WA

Law Firm

Seattle, WA

Legal Staff Information Technology in Seattle, WA

Legal Staff

3-5 yrs required

No

Job Title: IT Service Desk Support Specialist

Job Responsibilities:
- Provide telephone and email support for corporate software, hardware, peripherals, and networks.
- Manage access and reset passwords.
- Learn internal business applications and offer first-level PC/network and application support.
- Serve as the initial contact for troubleshooting PC and printer issues.
- Identify, troubleshoot, resolve, and escalate hardware/software problems.
- Log calls and activities in a ticket system.
- Perform second-level support, including user onboarding/offboarding and managing Active Directory accounts.
- Process remote and mailbox access requests according to protocols, ensuring proper documentation and approvals.
- Participate in special projects and duties as assigned.
- Participate in an on-call weekend team.

Education and Experience Information:
- Bachelor’s degree required.
- 3-5 years of experience performing level one help desk support as part of a corporate help desk/IT team.
- Basic Technical Certification (., A+, network, MCP) required.
- Advanced knowledge of computer hardware and software, including Microsoft Office.
- Experience with a variety of platforms and systems, including MS Windows 10 and Apple (MAC), is preferred.

Salary Information:
- Washington: – .
- California: – .
- Compensation depends on qualifications and experience.
- Bonus opportunities and an exceptional benefits package are provided.

Benefits Information:
- Comprehensive medical (PPO and HDHPs), dental, and vision plans, including coverage for domestic partners.
- Life and AD&D insurance; short and long-term disability insurance.
- Tax-advantaged accounts for healthcare expenses, including FSAs and HSAs.
- FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members.
- 401(k); profit sharing; pre-tax transit and parking program; backup dependent care; senior care planning support.
- Resources for individuals with developmental disabilities and their caregivers.
- Paid holidays and other paid time off, including paid leave for new parents.

Legal and Equal Opportunity Information:
- Law firm is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex (including pregnancy, childbirth, or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other factor prohibited by law.
- Personal information collected from applicants will be used for processing the application and inclusion in a personnel file.
- Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature.
- Further information may be collected if consent is given for a background check, including criminal background, employment, and certifications.

About Us:
The law firm is one of the largest and most respected law firms globally, with over 130 years of experience and approximately 2,200 lawyers across the . and five international offices. The firm employs more than 1,700 business professionals who play a crucial role in planning and implementing strategic initiatives to enhance the firm's capabilities and drive growth. Business professionals are employed in various areas, including technology innovation, pricing, business development, finance, talent acquisition, marketing, information governance, cybersecurity, information technology, talent development, compliance, office administration, communications, and project management. Additionally, the firm employs many paralegals and practice assistants who support lawyers and clients.