Legal Staff Information Technology in Waukesha, WI

Law Firm

Waukesha, WI

Legal Staff Information Technology in Waukesha, WI

Legal Staff

Min 5 yrs required

No

Job Title: IP Support Tech Assistant

Job Responsibilities:
- Run multiple daily and monthly quality control reports.
- Claim and resolve ServiceNow tickets for Anaqua users.
- Verify and update reference numbers to ensure consistency between Anaqua and 3E systems.
- Handle Anaqua administrative tasks such as activating new hires, creating classifications, case abandonment, and deactivating departed users.
- Participate in docketing committee meetings.
- Assist with implementing and testing new features of the Anaqua software and maintaining system workflows.
- Manage projects as assigned.

Education and Experience Information:
- is preferred.
- Candidates must be problem solvers and team players, capable of exercising independence and professional judgment in a fast-paced environment.
- Detail-oriented with excellent follow-through.
- Strong project management and prioritization skills.
- Proficiency in Microsoft Office applications (., Word, Excel, PowerPoint).
- Experience with docketing software, particularly Anaqua, is preferred.

Salary Information:
- Competitive base pay is part of the compensation package.
- The role includes annual merit review/incentive pay, outstanding benefits, and generous PTO plus 9 paid holidays.

Additional Requirements and Information:
- Ability to learn and embrace new skills and best practices as the position evolves and firm needs change.
- Ability to work well under pressure and meet tight deadlines.
- Strong organizational skills and high attention to detail.
- Multitasking and time-management skills, with the ability to prioritize tasks.
- Ability to develop relationships and foster teamwork at all levels of the firm.
- Professional in-person and over-the-phone presence as a client-facing member of the team.
- Excellent interpersonal skills and the ability to work effectively with a diverse group of internal and external clients, attorneys, and staff.
- Excellent oral and written communication skills.
- Ability to manage confidential information and sensitive situations with tact and discretion.
- Ability and confidence to identify and analyze issues, make decisions, and initiate actions or solutions.
- Ability to respond to unexpected challenges, including proactively developing innovative solutions to complex problems while maintaining a professional demeanor.
- Ability to maintain composure and demonstrate good judgment.
- Valid authorization to work in the .

Company Overview:
The law firm is a full-service law firm with more than 350 lawyers and technical professionals working in collaborative, interdisciplinary practices to serve clients around the world. The firm has been continuously evolving since its founding in 1848 to meet clients' changing needs and expectations. The firm serves a diverse clientele, including companies in various industries, trade associations, nonprofits, educational institutions, governments, family trusts, and high-net-worth individuals.

Location:
The position is based in the Waukesha, WI office, with additional offices in Wisconsin, Illinois, Utah, Colorado, Texas, North Carolina, California, Nebraska, and Washington .

Why You Should Apply:
The law firm offers a comprehensive and competitive Total Rewards package designed to enhance employees' overall well-being, both at work and at home. This includes competitive base pay, outstanding benefits, opportunities for learning and growth, programs to help plan for the future, and perks to inspire downtime.

Learning and Growth Opportunities:
- Challenging and dynamic role.
- Career development planning.
- Professional growth opportunities.
- Performance management and coaching.
- Specialized training programs.

Health and Wellness Benefits:
- Medical, dental, and vision care.
- Health savings accounts and flexible spending accounts.
- Wellness program.
- Employee and family assistance program.

Planning for the Future:
- 401(k) with company contributions.
- Short-term and long-term disability plans.
- Life insurance and critical illness insurance.
- Parental/family leave.

Culture and Workplace:
- Respected organization with a collaborative culture.
- Growing firm with an exciting future.
- Contemporary work environment.
- Positive and respectful work climate.
- Performance recognition.

Application Process:
To be considered for the position, candidates should submit an application via the law firm's online portal. Recruitment agencies are not accepted for this position, and the law firm is not responsible for any fees related to unsolicited resumes.

Equal Employment Opportunity:
The law firm is committed to providing equal employment opportunity and maintaining a workplace free from discrimination based on various protected statuses. Reasonable accommodations are available for applicants with medical conditions or disabilities during the application process.