Job Title: ServiceNow Configuration & Asset Management Engineer
Job Responsibilities:
- Serve as the developer responsible for designing, implementing, and maintaining Configuration Management Database (CMDB) solutions.
- Develop robust relationship mappings, maintain the data dictionary, and enforce governance policies to ensure data accuracy and stability.
- Enhance the CMDB structure to support Information Technology Infrastructure Library (ITIL) processes and business needs.
- Design and implement applications/scoped applications to meet Information Technology Operations Management (ITOM) and Information Technology Asset Management (ITAM) requirements.
- Create custom workflows, policies, and scripts to improve automation and platform functionality.
- Develop custom widgets and Employee Center portals to enhance user experience.
- Build and maintain integrations using REST, SOAP, JDBC, and MID Servers to bring accurate data into the CMDB from multiple sources.
- Manage ServiceNow Discovery and Service Mapping to enrich Configuration Items (CIs) with comprehensive and reliable data.
- Integrate and align CMDB with ITAM to track hardware, software, and cloud resources.
- Automate asset lifecycle processes, ensuring seamless operations from procurement to decommissioning.
- Define and monitor Key Performance Indicators (KPIs) to measure CMDB health, data quality, and alignment with business goals.
- Develop custom dashboards and reports to provide actionable insights for Technology and business stakeholders.
- Assist with maintaining ServiceNow Common Service Data Model (CSDM).
- Work closely with the Technology and Platforms Applications management team to develop short and long-term strategies.
- Collaborate with various ServiceNow stakeholders to drive innovation and establish new approaches to improve productivity.
- Ensure 24/7 access to ServiceNow applications that are continually protected and online.
- Track bugs, fixes, and test mission-critical applications.
- Research anomalies and workarounds.
- Design proper update and backup procedures, documentation, including functioning rollback plans.
- Responsible for change control and coordination of the release management process for ServiceNow.
- Evaluate and report on the health of the firm's ServiceNow instances.
- Ensure platform alignment with the business strategy.
- Provide consultative technical leadership to the platform team.
- Perform all other duties as assigned or required.
Education and Experience Information:
Required:
- After orientation at the law firm, exhibit proficiency in the Microsoft Office suite, iManage, and other firm applications.
- Ability to work extended and/or weekend hours, as required.
- 4+ years of direct applicable experience, such as technical-related experience specializing in ServiceNow architecture, implementations, design, and development.
- Senior candidates must have 6+ years of direct applicable experience in the field performing exempt-level duties.
- Expertise and experience with ServiceNow, focusing on experience with discovery and configuration management (CMDB).
- Proficient in ServiceNow as well as experience in interpreting the AJAX/JavaScript code to identify where ServiceNow templates can be used versus customization.
- Expertise with scripting languages such as JavaScript, Python, or PowerShell.
- Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
- ITIL understanding (change, incident, problem management), Hardware and Software Asset Management.
- Strong understanding of Strategic Portfolio Management (SPM).
- Experience taking in requirements and coordinating with Business Analysts and developers.
Preferred:
- Bachelor’s degree or equivalent in computer science or related information systems experience.
- Advanced degree in related disciplines.
- Familiarity with IS infrastructure, hybrid cloud environments, and the challenges of maintaining an accurate and effective CMDB.
- Strong technical writing and documentation experience.
- Prior law firm experience.
- ServiceNow certifications (., CSA, ITOM Implementation Specialist, CAD).
- Experience with ITIL frameworks and operational best practices.
- Extensive experience as a ServiceNow developer, with proficiency in scoped application development, platform customization, and scripting (JavaScript, Glide API).
- Strong knowledge of ServiceNow ITOM (Discovery, Service Mapping) and ITAM modules.
- Proven ability to design and manage integrations with external systems using REST, SOAP, and custom connectors.
- In-depth understanding of CMDB data models, relationship mapping, and governance.
- Expertise in asset lifecycle automation and alignment with ITIL processes.
Salary Information:
The expected annual pay range for this position with a full-time schedule is $110,000 - $155,000. Please note that the final offer amount will be dependent on geographic location, applicable experience, and skillset of the candidate. Senior level candidates may be considered for this position and would be eligible for a higher salary range based on experience.
The law firm offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. Benefits include a full range of elective options such as medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults, and other parental support benefits. Additionally, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits, as well as 21 days of Paid Time Off (PTO) and 10 paid holidays each year. The firm provides generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about the many benefits and resources available.
