Legal Staff Other in Berwyn, PA

Law Firm

Berwyn, PA

Legal Staff Other in Berwyn, PA

Legal Staff

5-10 yrs required

No

Job Title: Knowledge Management Solutions Product Manager

Job Responsibilities:
- Manage and optimize the firm's Knowledge Management (KM) applications, including precedent banks and the intranet.
- Plan and oversee projects related to KM applications, from planning and discovery to implementation, deployment, and post-production support.
- Collaborate with legal departments, practice groups, and administrative departments to facilitate effective knowledge sharing and utilization.
- Partner with Procurement and Project Management teams as necessary for projects and KM applications.
- Maintain relationships and collaborate with third-party professional services for projects and KM applications.
- Implement best practices in legal KM to enhance the firm's capabilities.
- Provide technical support for KM applications.
- Work with the Director of Knowledge Solutions and Knowledge Management attorneys to develop and implement training programs to drive user adoption of KM tools and processes.
- Monitor and analyze the performance of KM applications and recommend improvements.
- Develop and maintain product roadmaps, ensuring alignment with business goals and user needs.
- Conduct market research and competitive analysis to identify trends and opportunities for innovation.
- In consultation with senior management, define and prioritize product features and requirements, ensuring alignment with business objectives.
- Oversee the development and deployment of new features and enhancements, ensuring timely delivery and high-quality outcomes.
- Use data analytics to measure product performance, user engagement, and satisfaction, making data-driven decisions for continuous improvement.
- Ensure compliance with relevant data privacy and security regulations in managing KM applications.

Education and Experience Information:
- Bachelor’s degree or a combination of experience, education, or training demonstrating the ability to perform the duties of the position.
- Minimum of five (5) years of proven experience in KM and practice support, with particular success in databases, intranets, portals, search engines, collaboration tools, and document management systems.
- Experience with user experience (UX) design principles and tools such as Sketch, Figma, or Adobe XD.
- Experience with change management and user adoption strategies.
- Experience in a large law firm is beneficial.

Knowledge, Skills, and Abilities:
- Strong technical skills related to KM applications.
- Knowledge and experience in implementing project management best practices.
- Self-motivated with a proactive approach to problem-solving and innovation.
- Expert knowledge of the workflows and needs of attorneys in practice.
- Proficiency in KM tools, particularly document management systems, with a preference for iManage.
- Strong knowledge and implementation of taxonomies and information architecture best practices as they relate to online knowledge sharing applications.
- Strong communication, presentation, and interpersonal skills.
- Ability to work independently and collaboratively across departments in a fast-paced environment.
- Strong organization and time management skills.
- Ability to handle confidential and sensitive information with appropriate discretion.
- Commitment to professional development and continuous learning, with a passion for KM, technology, innovation, and creative problem-solving.
- Familiarity with software development lifecycle (SDLC) and product management frameworks.
- Strong analytical skills and experience with data analytics tools such as Google Analytics, Tableau, or Power BI.

Salary Information:
- Compensation depends on factors such as position, location, education, training, and experience.
- Hiring Salary Range: $135, - $155,

Additional Information:
- The firm will comply with any applicable city or state workplace mandates regarding Covid-19.
- This position description intends to describe the general content and requirements for the job's performance. The statements in the description are not necessarily all-inclusive, and additional duties and responsibilities may be assigned based on business needs.
- This position description does not constitute a written or implied contract of employment.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- By applying for this position, candidates agree and understand that the firm will process their Personal Information according to the Worker and Applicant Global Privacy Notice.
- Equal Employment Opportunity: The firm adheres to a policy of equal opportunity and makes all employment decisions without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status, and any other classification protected by law.