Legal Staff Other in Atlanta, GA

Law Firm

Atlanta, GA

Legal Staff Other in Atlanta, GA

Legal Staff

No

Job Title: Client Manager

Job Responsibilities:
The Client Manager at the law firm is tasked with maintaining and enhancing client relationships to ensure client satisfaction. This includes conducting periodic client meetings and discussions to monitor client systems and drive productivity for assigned clients. The role involves proactive management of client portfolios, including strategies for managing client SLAs (Service Level Agreements) and scorecards. The Client Manager works closely with operations staff and may provide training on client-specific directives within the firm. This professional-level position requires the ability to work both independently and as part of a team, with strong verbal and written communication skills and a solid knowledge of the industry.

The essential duties and primary responsibilities of the Client Manager include:

- Driving action plans around underperforming client portfolios
- Serving as an escalation contact to address client issues with appropriate teams
- Ensuring clients are informed about any changes related to processes and procedures, including operational changes
- Partnering with internal teams to facilitate timely resolution of client issues and compliance
- Managing client expectations and soliciting client feedback on the firm's performance
- Maintaining client communication and managing the overall client relationship
- Working to maintain and grow client relationships while ensuring ongoing customer service
- Driving more volume in new and existing states
- Building relationships with client liaisons and maintaining appropriate escalation contacts
- Building knowledge and understanding around default portfolios in multiple states
- Understanding client scorecards, metrics, SLAs, directives, and best practices
- Keeping abreast of assigned client audits and findings
- Managing client volume trends, market share, and performance
- Attending assigned client calls and assisting in management of calls
- Partnering with operations to ensure client feedback is communicated to the appropriate department
- Conducting weekly or monthly check-in calls with clients

Education and Experience Information:
The minimum qualifications for the Client Manager position include:

- 3-5 years of default industry knowledge
- College degree required
- Proficiency in Microsoft Excel, PowerPoint, and Word
- Highly organized with strong attention to detail and accuracy
- Excellent written and verbal communication skills
- Ability to work effectively in a team environment and as a self-starter
- Exceptional ability to identify and solve problems
- Ability to adjust to the rapid pace of the department and meet deadlines without sacrificing quality
- Ability to occasionally work evenings or weekends to complete objectives
- Ability to travel occasionally (no more than once a quarter)
- Exceptional customer service skills
- Proven excellence in building and maintaining relationships
- Strong commitment to quality standards
- Proven prioritization and organizational skills
- Ability to work on multiple tasks simultaneously
- Ability to quickly react to change in a positive and productive manner
- Ability to handle all essential tasks that are assigned
- Ability to lead and deliver excellent service to clients

Salary Information:
The job details indicate that the pay type for the Client Manager position is salary-based. However, specific salary figures are not provided in the text.

Additional Information:
The law firm offers a comprehensive benefits program, including company-paid life and disability insurance plans, medical, dental, and vision plans with prescription coverage, a 401K retirement savings plan, flexible scheduling, a generous PTO plan for full-time employees, and a full equipment station at no cost for remote employees. The firm also provides an employee assistance plan, wellness programs, employee discounts, and learning and development training opportunities for personal and professional growth.

The law firm is committed to equal employment opportunity and aims to attract, retain, develop, and promote the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by law. The firm is