Legal Staff Information Technology in Houston, TX

Law Firm

Houston, TX

Legal Staff Information Technology in Houston, TX

Legal Staff

Min 5 yrs required

No

Job Title: ITS Applications and Training Specialist

Job Responsibilities:

- Design, develop, and deliver software applications training programs and individual classes, which include:
- New employee training
- Periodic in-depth training on supported applications
- Lunch-time training sessions on specific topics
- Training for temporary secretaries on standard applications and procedures
- Law Clerk training
- One-on-one training as requested
- Act as the primary escalation point for issues arising from Help Desk, SMEs, remote trainers, and users who utilize training services.
- Provide proactive support on firm-supported applications directly on the floor.
- Demonstrate proficiency in using standard desktop applications of the law firm, including but not limited to iManage, Microsoft Office 2016, Payne Consulting Group’s Numbering Assistant, Levit & James’ Stylizer and Best Authority, Adobe Acrobat, iTimekeep, Workshare Pro, and InterAction.
- Serve in an administrative role for the UniversitySite Learning Management System.
- Assist in the development of new templates, autotext, and other tools to help users automate tasks.
- Collaborate with departmental decision-makers to create and communicate learning plans.
- Establish and maintain a database to track the status and results of training participants.
- Administer training event feedback mechanisms through UniversitySite, analyze results, make recommendations for improvements, and integrate changes into curriculum and courses.
- Develop, analyze, and update training documentation.
- Work closely with Applications Support Analysts to create and maintain courseware.
- Ensure the availability of necessary manuals and handouts for each course.
- Provide input into the overall training budget.
- Identify training requirements originating from new projects and departmental initiatives.
- Conduct group and one-on-one training during visits to law firm offices several times per year.
- Participate in business process improvement initiatives.
- Engage in self-development through professional organization membership, seminars/workshops, or exposure to industry information.

Education and Experience Information:

- , and/or five years equivalent work experience.
- MOUS Certifications are desired.
- Experience in the legal industry is desired.
- In-depth, hands-on knowledge of enterprise and desktop applications, including Office 2016, iManage, and Adobe Acrobat.
- Proven experience with adult learning principles, methodologies, and course design techniques.
- Knowledge of trends in computer technology related to software.
- Experience with a Learning Management System.
- Understanding of the organization's goals and objectives.
- Excellent written and oral communication skills, including instructional and presentation skills.
- Strong interpersonal skills, focusing on motivational skills and a positive attitude.
- Ability to research course development and delivery concepts, as well as technical software issues.
- Ability to present ideas in business-friendly and user-friendly language.
- Highly self-motivated and directed.
- Ability to quickly absorb new ideas and concepts.
- Good analytical and problem-solving abilities.
- Ability to prioritize and execute tasks effectively in a high-pressure environment.
- Very strong customer service orientation.

Physical Requirements:

- Occasional travel to law firm offices is required.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and handle other computer components.

Additional Abilities and Aptitudes:

- Ability to work effectively with co-workers, clients, and others by sharing ideas constructively and positively.
- Ability to listen to and objectively consider ideas and suggestions from others.
- Ability to keep commitments and keep others informed of work progress, timetables, and issues.
- Ability to address problems and issues constructively to find mutually acceptable and practical business solutions.

This job description does not imply that these are the only duties to be performed. Employees will be required to follow any other job-related duties requested by the supervisor.