Legal Assistant
Job Title: Legal Assistant
Job Responsibilities
The Legal Assistant, specifically the Concierge Intake Specialist, plays a crucial role in the onboarding process of potential clients at the law firm. The primary responsibilities include:
- Meeting with potential clients to effectively communicate the law firm's unique value proposition, services, and benefits.
- Building and maintaining strong relationships with potential clients by providing exceptional customer service, demonstrating empathy, and addressing their concerns and questions.
- Reviewing the information provided by potential clients to ensure accuracy and completeness.
- Signing up new clients while addressing any concerns and highlighting the benefits of working with the law firm.
- Collaborating closely with the team of attorneys, paralegals, and legal assistants to ensure a smooth transition of newly onboarded clients to begin their case process.
- Providing accurate and comprehensive information about the client and their case to facilitate efficient case management.
- Maintaining detailed records of client interactions, consultations, and activities in the firm's customer relationship management (CRM) system.
- Providing regular updates to management on performance and ensuring the proper use of systems to guarantee accurate reporting.
- Greeting clients, answering calls, and performing other required front desk duties.
- Supporting clients by collecting and processing documents or other direct client needs to serve as a liaison between clients and the legal team.
- Overseeing office tasks to maintain smooth daily operations.
- Handling any additional tasks or responsibilities as directed by management.
Education and Experience Information
The position requires:
- A Bachelor’s Degree.
- Full bilingual proficiency in Spanish and English.
- At least 2 years of professional experience, preferably working in an immigration law firm.
- Strong persuasive communication skills and enjoyment in working directly with current and potential clients.
- Knowledge of immigration laws, regulations, and processes.
- Excellent interpersonal and relationship-building skills to establish trust and credibility.
- Ability to work independently and as a self-starter.
- Outstanding communication skills, both verbal and written, to effectively convey complex information.
- A results-oriented mindset with a drive to meet or exceed targets and business objectives.
- Familiarity with CRM systems and activity tracking tools.
- Experience in client-facing roles, preferably in a legal or immigration setting.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Exceptional written and verbal communication skills.
- Ability to work independently while being a team player.
Salary Information
- Job Type: Full-time
- Pay: - per hour
Benefits
The position offers a comprehensive benefits package, including:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person, with a Tuesday-Saturday schedule from 9 AM to 6 PM.
Featured Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
