Legal Staff Other in Milton, MA

Law Firm

Milton, MA

Legal Staff Other in Milton, MA

Legal Staff

Max 2 yrs required

No

Law Firm Seeks Junior Help Desk Technician in Milton, MA

H1: Join our Team as a Junior Help Desk Technician in Milton, MA
H2: Exciting Opportunity at a Well-Established Law Firm

Are you looking for a dynamic and challenging role in the IT field? Keches Law Group, . is seeking a Junior Help Desk Technician to join our team in Milton, MA. With over 50 attorneys and multiple office locations, Keches Law Group is a leading law firm in the areas of workers' compensation, personal injury, and medical malpractice. We offer a fast-paced and supportive work environment where you can develop your skills and grow in your career.

Responsibilities:

- Provide tier-one technical support and guidance to internal and remote users.
- Log, prioritize, and track support tickets while ensuring timely resolution.
- Troubleshoot computers, mobile devices, printers, and other peripherals.
- Configure and manage user network accounts, permissions, and access control.
- Deploy, repair, and maintain user workstations and peripheral devices.
- Support and maintain Active Directory (AD) and group policy administration.
- Manage Microsoft 365 accounts and email administration.
- Troubleshoot and develop solutions for hardware and software configuration errors.
- Assist with network troubleshooting, including TCP/IP, DNS, DHCP, and VPN connectivity issues.
- Provide basic support for telephony systems and VoIP setups.
- Maintain file shares, file share permissions, and user access rights.
- Assist with IT security best practices, including password management, phishing prevention, and compliance policies.
- Support video conferencing systems, including Microsoft Teams, Zoom, Yealink devices, and hosting meetings.
- Perform basic troubleshooting of cloud applications and third-party legal software (., Litify, Adobe, Sfax).
- Assist with inventory management, asset tracking, and hardware lifecycle maintenance.
- Create and update IT documentation, SOPs (Standard Operating Procedures), and knowledge base articles.

Requirements:

- Associate degree or IT certification in an IT-related discipline with 0-2 years of experience.
- Excellent organizational and time management skills.
- Strong written and verbal communication skills.
- Experience troubleshooting computer software, hardware, and peripherals.
- Proficient in Microsoft Office Suite applications and cloud-based collaboration tools.
- Knowledge of Windows 10/11 and basic macOS troubleshooting.
- Understanding of Microsoft 365 administration (email, OneDrive, SharePoint).
- Basic knowledge of email protocols (POP, IMAP, SMTP) and spam filtering.
- Understanding of networking principles (TCP/IP, DNS, DHCP, VPNs).
- Interest in IT security best practices and compliance-related procedures.
- Ability to multi-task and manage competing priorities in a fast-paced legal environment.
- Experience working in an IT support help desk environment is preferred.

Salary Information:
- Competitive salary based on experience and qualifications
- Full-time position with benefits package

Work Environment:
- Professional office environment
- Standard office equipment used, including computers, phones, photocopiers, filing cabinets, and fax machines

Physical Demands:
- Must be able to talk, hear, sit, stand, walk, use hands to handle or feel, and reach with hands and arms.
- Occasionally required to lift or move office products and supplies up to 35 pounds.

Join our team at Keches Law Group and be a part of a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, or veteran status. Apply now and take the next step in your IT career!