Legal Staff Other in Chattanooga, TN

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Law Firm

Chattanooga, TN

Legal Staff Other in Chattanooga, TN

Legal Staff

7-7 yrs required

No

Job Title: Client Intelligence Manager (Hybrid)

Job Responsibilities:
- Oversee the design, development, and maintenance of the firm’s intelligence and analytics tools across multiple software suites, utilizing advanced data visualization and automation capabilities.
- Manage the sourcing, evaluation, selection, and utilization of future enhancements to these tools as technologies evolve.
- Conceptualize, plan, execute, and maintain complex analyses supporting strategic firm initiatives, delivered as dashboards and other AI-enabled solutions.
- Lead an analytics team to develop highly visual firm dashboards that automate reporting for business development information and operational needs.
- Collaborate with the Data Solutions Engineering team to design and deliver data pipelines across disparate data sources to unify and present information separated by organizational siloes.
- Evaluate new data resources, technologies, and processes for teams throughout the firm.
- Develop and articulate use-cases with lawyers and operational professionals, assess those opportunities against the firm’s strategies for innovation, and prepare recommendations with department leadership to adopt and scale innovative solutions as appropriate.
- Build cross-functional relationships with software engineers, solutions engineers, and other business stakeholders to collaboratively create solutions and support business processes.
- Provide technical leadership and strategic direction to align intelligence initiatives with business objectives.
- Partner with IT staff, vendors, and other third parties to address system-level technical issues, manage internal and external integrations, and implement upgrades and enhancements.
- Establish COE and best practices for analytics, data dashboard, and application design and development.
- Collaborate with governance and data stakeholders to establish standard metrics reporting and analyze trends to measure the quality and quantity of data used within intelligence tools.
- Partner closely with the firm’s PMO and Change Management teams to ensure adoption and ongoing enhancements to the platforms. Develop standard configuration documentation and related guides for data consumers. Design end-user training, onboarding, and user adoption programs and communications.
- Undertake special projects and duties as assigned.

Education and Experience Information:
- Bachelor’s degree in a relevant field is required.
- At least 7 years of experience in a law firm, corporate legal department, or professional services environment, particularly within an intelligence function.
- Minimum of 3 years of experience managing and leading intelligence teams.
- Excellent proficiency in business intelligence, application development, and data visualization.
- Strong knowledge and understanding of the legal technology landscape, including trends, tools, and industry standards.
- Extensive experience working with legal technology, workflow systems, legal project management, and practice management tools.
- Deep understanding of law firm structure and business practices, as well as practice-specific terminology.
- Experience with a broad array of legal practices including transactional, litigation, and regulatory.
- Experience with emerging Microsoft OneLake, Fabric, Power, Copilot, and related concepts and applications.
- Proficiency in MS Office and Power platform for analyzing and communicating data-related concepts.
- Knowledge of cybersecurity best practices and compliance requirements in the legal industry and for clients such as financial and governmental institutions.
- Ability to develop effective and collaborative relationships among business teams, lawyers, firm administrative departments, and vendors.
- Champion for change management, process improvement, user adoption, and the evolution of complex data strategies and needs.
- Initiative and creativity to develop unique and innovative approaches to address existing challenges and/or positively affect lawyer productivity, client service, and overall fiscal health of the firm.
- Demonstrated ability to manage multiple complex assignments with competing deadlines and priorities.
- Master’s degree or related coursework or certifications is strongly preferred.

Salary Information:
- Illinois: $128,000 - $191,400 per year
- District of Columbia: $139,000 - $208,800 per year
- New York City: $139,000 - $208,800 per year

Benefits Information:
- Comprehensive medical (PPO and HDHPs), dental, and vision plans including coverage for domestic partners.
- Life and AD&D insurance, short and long-term disability insurance.
- Tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care.
- Health advocacy services, behavioral health, and counseling resources for family members.
- 401(k) and profit sharing.
- Pre-tax transit and parking program.
- Backup dependent care, senior care planning support, resources for individuals with developmental disabilities and their caregivers.
- Paid holidays and other paid time off, including paid leave for new parents.

Note: Benefits may vary by position and office.

The law firm is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other factor prohibited by law. Personal information collected from applicants will be used for processing the application throughout recruitment or employment processes.

Jun 20, 2025
Jun 15, 2025
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