Job Title: Director, IT Service and Support
Job Responsibilities:
- Oversee and manage the IT service and support functions, ensuring the delivery of high-quality services to all law firm employees, partners, clients, and vendors.
- Utilize existing ITIL and ITSM frameworks to optimize service delivery and improve operational efficiency.
- Lead a team of support personnel, providing mentorship, training, and professional development to ensure high performance and growth.
- Collaborate with other IT departments and functional areas to ensure seamless integration of IT services and systems across the law firm.
- Assist with analyzing, troubleshooting, and resolving complex technical issues related to networking, applications, and system integrations.
- Develop and manage budgets, ensuring cost-effective use of resources while maintaining high standards of service.
- Stay abreast of the latest industry trends and technologies to continuously improve IT service and support processes.
- Ensure compliance with all relevant legal and regulatory requirements related to IT services.
- Perform other duties as assigned.
Education and Experience Information:
- At least 10 years of experience in IT service and support, with experience leading teams.
- Bachelor's degree in Information Technology, Computer Science, or a related field; advanced degree preferred.
- In-depth knowledge of ITIL and ITSM frameworks and their application in a large organization.
- Excellent communication and interpersonal skills, with the ability to work collaboratively across departments.
- Strategic thinker with strong problem-solving abilities and a results-oriented approach.
- Experience in budget management and resource allocation.
- Understanding of legal and regulatory requirements related to IT services.
- Advanced certifications in ITIL, ITSM, networking, or related areas.
- Experience working in a law firm or similar professional services environment.
- Proven ability to drive change and improve processes within an IT department.
- Familiarity with the latest technologies and trends in IT service and support.
Salary Information:
In accordance with applicable Federal and State laws, the anticipated annual salary range for this position, depending on location, is as follows:
- Rochester, NY: $214,000 to $330,000
- Boston, MA: $235,500 to $362,450
- Chicago, IL: $235,500 to $362,450
- Los Angeles, CA: $235,500 to $362,450
- Washington, DC: $235,500 to $362,450
- New York, NY: $259,000 to $398,750
- San Francisco, CA: $259,000 to $398,750
In addition to a standard benefits package, this role may be eligible for additional contingent compensation based on factors such as work performance, geographic location, work experience, education, and qualifications. The above-listed salary ranges are the law firm's good faith estimate of the annual salary it reasonably expects to pay for the position at the time of this posting.
Legal and Compliance Information:
The law firm is an Equal Opportunity / Affirmative Action Employer: Disability / Veteran. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative, qualified applicants with arrest and conviction records will be considered for employment.
To comply with Federal law, the law firm participates in E-Verify. All newly hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.
