Job Title: Legal Assistant/Receptionist
Job Responsibilities:
- Front Desk Management: Greet and assist clients, visitors, and phone inquiries in a professional and friendly manner.
- Client Communication: Serve as the primary point of contact for clients, providing information and updates on their cases.
- Appointment Scheduling: Coordinate and schedule client appointments, meetings, and consultations for attorneys.
- Document Management: Organize and maintain client files, ensuring that documents are properly filed and easily accessible.
- Follow-up on Treatment Status: Contact healthcare providers, insurance companies, and clients to follow up on the status of medical treatment, claims, or legal matters.
- Letters of Representation: Prepare, send, and track Letters of Representation to insurance companies and other relevant parties.
- Data Entry & Record Keeping: Enter client information, treatment updates, and case progress into the system accurately and promptly.
- Legal Correspondence: Draft and send routine letters, emails, and legal documents under the direction of the attorney.
- Administrative Support: Assist attorneys with clerical tasks, including file organization, case preparation, and other ad hoc administrative duties.
Education and Experience Information:
- Fluency in Vietnamese: Ability to communicate clearly and effectively in both Vietnamese and English is highly preferred to assist with diverse clientele.
- Customer Service Experience: Previous experience in a client-facing or customer service role with a focus on providing excellent service.
- Strong Communication Skills: Ability to handle sensitive situations with professionalism and confidentiality, both in-person and over the phone.
- Attention to Detail: Strong organizational skills and meticulous attention to detail, particularly when handling sensitive legal documents.
- Multitasking Ability: Able to juggle multiple tasks efficiently while maintaining a calm and organized workspace.
- Legal Office Experience (Preferred): Prior experience in a legal setting or familiarity with legal terminology and processes is a plus but not required.
- Tech-Savvy: Comfortable using legal management software, Microsoft Office Suite, and other standard office tools.
Core Skills & Attributes:
- Strong interpersonal and communication skills.
- Professionalism, confidentiality, and discretion.
- Team-oriented with a proactive attitude.
- Ability to work under pressure and meet deadlines.
- Strong problem-solving and conflict resolution skills.
Salary Information:
- Pay: $48, - $60, per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location:
- In person
