Law Firm
North Charleston, SC
Legal Staff Other in North Charleston, SC
Legal Staff
Min 2 yrs required
No
Job Title: Intake Specialist
Job Responsibilities:
The primary responsibility of the Intake Specialist at the law firm is to connect with and secure new clients for the firm's services. The role involves handling various aspects of personal injury claims, which include:
- Initial client communication
- Conducting intakes
- Closing deals and gaining a client's business
- Establishing personable connections with clients
Additionally, the Intake Specialist is responsible for helping customers by providing product and service information and resolving any technical issues they may encounter. Specific duties include:
- Managing large amounts of inbound calls in a timely manner
- Processing intakes
- Documenting and updating client records based on interactions
- Performing various administrative duties for the intake department
Education and Experience Information:
Candidates for the Intake Specialist position should have previous experience in customer service, sales, or other call center-related fields. The role requires strong phone and verbal communication skills, along with active listening abilities. The ability to build rapport with clients, prioritize tasks, multitask, and maintain a positive and professional demeanor is essential. Excellent written and verbal communication skills are also necessary.
Preferred qualifications include two years of experience in a call center environment.
Salary Information:
The job description does not provide specific salary information. However, it does mention that the position is full-time and comes with a range of benefits, including:
- 401(k) retirement plan
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
The position requires an 8-hour shift, and the work location is in-person at the law firm.
Jun 03, 2025
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