Legal Staff Other in North Charleston, SC

Law Firm

North Charleston, SC

Legal Staff Other in North Charleston, SC

Legal Staff

No

Job Title: Intake Specialist

Job Responsibilities:

The Intake Specialist at the law firm plays a crucial role in delivering exceptional client service with a professional, empathetic, and ethical approach. The responsibilities include:

- Answering a multi-line phone system with a pleasant, respectful, and professional demeanor.
- Handling all new client inquiries, processing, and initial paperwork for potential cases, which involves data entry into the case management software.
- Following up with potential callers according to the firm's checklist and scheduling initial telephone calls between attorneys and potential clients.
- Scheduling investigators to meet with clients remotely to gather additional information and to sign contracts.
- Working with clients to complete the intake documents.
- Meeting with potential clients who visit the firm without an appointment to gather necessary information for case evaluation. The intake specialist then coordinates with an attorney to determine whether or not the firm will take the case.
- Performing other duties as assigned.

A successful candidate is a professional with a positive attitude, strong work ethic, and the ability to take verbal and written directions. The law firm offers a robust training program and opportunities for advancement, emphasizing the importance of self-motivation and a passion for helping others and giving back to the community.

Education and Experience Information:

The ideal candidate for the Intake Specialist position should possess the following qualifications:

- A high school diploma or general education degree (GED), or an equivalent combination of education and experience.
- Proficiency in reading and comprehending simple instructions, short correspondence, and memos.
- Ability to write simple correspondence and effectively present information in one-on-one and small group situations.
- Basic math skills, including the ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
- Reasoning skills to apply common sense understanding to carry out detailed but uninvolved written or oral instructions, and to deal with problems involving a few concrete variables in standardized situations.
- Computer skills, including knowledge of Microsoft Word, Microsoft Outlook, and Needles Case Management software. Capability to operate general office equipment such as photocopiers, fax machines, and scanning equipment.

Physical demands for the position include regular talking, frequent sitting, use of hands, reaching with hands and arms, and hearing. Occasional standing, walking, climbing, balancing, stooping, kneeling, crouching, or crawling may be required. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required include close vision.

Work Environment:

The work environment for the Intake Specialist is typically moderate in noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Salary Information:

The salary for the Intake Specialist position is described as ranging from to per hour.

The law firm values its team members and provides an industry-leading benefits package, including medical, dental, and vision insurance, employer-paid life insurance, accident and critical illness coverage, identity theft protection, and short and long-term disability insurance. Additional benefits include ten paid holidays, paid vacation and sick time, 401(k) and retirement benefits with a generous employer contribution, and a profit-sharing bonus program offering up to over eight additional weeks of pay per year. The firm also hosts frequent employee appreciation events, emphasizing its commitment to employee training, retention, and advancement.