Law Firm
Columbus, OH
Case Operations Manager in Columbus, OH
Law Firm Non Legal Department
Min 3 yrs required
No
Job Title: Case Operations Manager
Job Responsibilities:
- Oversee all case operations, ensuring the development, implementation, and adoption of tools and processes necessary for case teams to efficiently manage client cases.
- Collaborate with Legal Leadership to manage the timeline, pace, and scope of case work against deadlines.
- Own inventory reporting, providing transparency into the status of case work, evaluating performance, and identifying opportunities for operational improvement.
- Partner with Product, Legal, Marketing, Business Operations, and third-party vendors to troubleshoot obstacles and devise creative solutions for challenges faced by case teams.
- Develop communication programs to deliver a world-class client experience, including designing tailored outreach plans and organizing group events, both in-person and online.
- Monitor the efficacy of all inbound and outbound client communications across case staff, third-party vendors, and email marketing to drive client engagement.
- Oversee staffing needs and the training and onboarding of new case team members.
Education and Experience Information:
- Minimum of 3+ years of work experience in management consulting, business operations, or an operations management role.
- Excellent problem-solving and structured thinking skills.
- Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans.
- Advanced analytical skills, with experience delivering data-driven recommendations.
- Comfortable working autonomously in a fast-paced environment across multiple high-priority projects.
Bonus Points:
- Prior knowledge of the legal world, especially personal injury law firms.
- Prior experience with Salesforce.
- Experience in a startup or high-growth company environment, indicating a proactive and results-oriented mindset.
Salary Information:
The text does not specify salary information.
Benefits:
The law firm offers an excellent benefits package for full-time employees, including medical and dental insurance, a 401(k) plan, paid time off, and paid holidays.
Equal Opportunity Statement:
The law firm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
E-Verify:
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the . If E-Verify cannot confirm your authorization to work, the employer must provide you with written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before taking any action against you, including termination of employment. Employers can only use E-Verify once a job offer has been accepted and the I-9 Form completed.
Jul 07, 2025
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May 18, 2025
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