Job Title: Client Advocate 2
Job Responsibilities:
- Receives incoming client calls and initiates outbound calls to potential clients, as received electronically and by live transfer.
- Uses discretion and independent judgment in handling client claims and forwards completed intake to appropriate attorneys for review.
- Uses software to enter all case and client details, and maintains detailed logs and task history within the database.
- Conveys accurate information to clients regarding different case types with confidence and assurance.
- Sets the tone and pace of all calls, while maintaining a professional attitude and showing empathy and patience when speaking with potential clients.
- Demonstrates ability to converse with varying client personalities to collect pertinent details to determine the viability of their case.
Education and Experience Information:
- Seeking bilingual (Spanish) and English speaking candidates with a Client-Centric mindset.
- Prefer but not required (1 year of Intake/Call Center experience for Worker's Compensation or Personal Injury).
- Require a High School Diploma from an accredited High School or GED from an accredited institution.
- Experience managing Inbound and/or Outbound calls.
- Sales and customer service experience is highly valued.
- Previous experience with CRM and case management software is preferred.
- Ability to accurately translate verbal information into written correspondence to CRM Software.
- Demonstrate the ability to prioritize and escalate client calls appropriately.
- Possesses technical capability and proficiency with Microsoft Office Suite.
- Perform work in a detail-oriented and methodical manner.
- Various shifts available Monday through Friday and weekends.
Salary Information:
- Not provided in the text.
Terms of Employment:
- The Client Advocates shall be employed at the will of the company and their continued employment will be based upon their satisfactory performance of their duties and responsibilities.
- The law firm is an equal opportunity employer and does not discriminate on the basis of race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.
Work Environment:
- This job operates in a professional office environment.
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
- The employee will be expected to work a 40-hour work week and may require occasional nights and weekend work.
- Additionally, the employee will be on rotation during most holidays throughout the year.
