Legal Staff Paralegal in Euless, TX

Government

Euless, TX

Legal Staff Paralegal in Euless, TX

Legal Staff

Min 3 yrs required

No

Job Title

Advocate for Injured Employees (Ombudsman IV)

Job Responsibilities

The Advocate for Injured Employees, also known as an ombudsman, is responsible for assisting and educating injured employees of Texas throughout the dispute resolution process related to workers' compensation claims. The role involves:

- Assisting injured employees one-on-one during mediation and/or formal hearings and providing routine updates about the status of their claims.
- Educating injured employees about the workers' compensation dispute process and the relevant laws and rules.
- Assisting with referrals to social services through other state agencies.
- Providing assistance in filing claims and obtaining supporting documentation from doctors.
- Contacting insurance carriers and medical providers to identify and resolve disputes.
- Documenting customer interactions in a computer system.
- Answering general customer service questions.
- Performing other duties as assigned.

The role operates under limited supervision, with moderate latitude for the use of initiative and independent judgment.

Education and Experience Information

This position requires:

- .
- Three years of full-time experience in fields such as claims management, insurance, casework, law office (paralegal/legal assistant), healthcare, social work, or workers’ compensation.

A current law license must be surrendered upon hire.

Education and experience relevant to the position requirements may be substituted for one another on a year-for-year basis.

Preferences for this position include:

- Experience with medical terminology, rehabilitation, and disabilities/impairments.
- Public speaking abilities, including training, outreach, and community speaking.
- Bilingual English and Spanish language skills, both oral and written.

The position requires demonstrated knowledge of Microsoft Word and Outlook, as well as skills in:

- Conflict resolution.
- Assisting the public and handling problems.
- Interpreting and explaining laws and regulations.
- Data entry and retrieval.
- Use of correct grammar, punctuation, and spelling.

The position also requires the ability to:

- Travel.
- Multitask between different cases and meet deadlines.
- Establish and maintain effective working relationships with various individuals and groups.
- Communicate effectively both verbally and in writing with all levels of employees and the public.

Salary Information

The salary for this position is set at a monthly rate of $5,. The position is classified as exempt from overtime.

Additional Information

Working at the **Members Only** offers numerous benefits including:

- 96 hours of accrued vacation per year.
- 96 hours of accrued sick leave per year.
- Over 20 holidays annually.
- Career advancement opportunities.
- Free parking.
- Comprehensive medical insurance for full-time employees, with 50% off premium costs for dependents (state covers the other 50%).

The position requires regular attendance as an essential function and includes a travel requirement of 25% of the time. Criminal background checks will be conducted on all final candidates, and applicants may be disqualified for relevant criminal offenses. Equal employment opportunities are provided without discrimination based on race, color, national origin, gender, religion, age, or disability. Reasonable accommodations for the application process can be requested.

Employment Preferences

Former Foster Youth Preference: Individuals who were under the permanent managing conservatorship of the Department of Family and Protective Services on the day preceding their 18th birthday are entitled to a preference in employment with a state agency.

Military Employment Preference: Senate Bill 1376 requires state agencies to give military employment preference in employment and retention. Documentation such as DD Form 214, marriage certificates, and appropriate documentation must be submitted with the application to receive this preference.

For assistance in translating military work experience into civilian job terminology, applicants can visit . Applicable Military Occupational Specialty (MOS) codes related to this position include 27A, 250X, LGL10, 4421, 4402, 4430, 51JX, 92J0.