Legal Staff Legal Administrator in Woburn, MA

Law Firm

Woburn, MA

Legal Staff Legal Administrator in Woburn, MA

Legal Staff

1-3 yrs required

No

Job Title: Legal Intake Assistant

Job Responsibilities:
- Serve as the voice and first impression of the law firm by answering and returning calls, making potential clients feel heard and helped.
- Schedule consultations and manage the intake process with professionalism and empathy.
- Explain the services and unique value of the law firm to secure appointments with potential clients.
- Coordinate follow-ups and maintain records of client touchpoints.
- Handle general administrative tasks, such as scanning, mailing, and ensuring the office is tidy and stocked.
- Provide a special experience for clients by sending gifts, checking in with calls, and going the extra mile to make them feel valued.
- Report to the Client Intake Coordinator and assist in maintaining client satisfaction.

Education and Experience Information:
- A background in customer service or sales is preferred, with the ability to effectively "sell" the value of the law firm.
- Experience in estate planning and elder law is a bonus but not required.
- Knowledge of estate planning and elder law is not a requirement but will be beneficial.

Salary Information:
- Compensation for this position ranges from $47, to $50, per year.

The Legal Intake Assistant role is integral to the law firm, focusing on connecting with clients and making them feel valued. The responsibilities include managing the intake process, scheduling consultations, and handling administrative tasks. The position requires excellent communication skills, a compassionate and professional demeanor, and the ability to work both independently and as part of a team. The law firm offers a supportive work environment with a commitment to employee satisfaction and development.