Legal Intake Coordinator in North Charleston, SC

Law Firm

North Charleston, SC

Legal Intake Coordinator in North Charleston, SC

Law Firm Non Legal Department

2-5 yrs required

No

Job Title: Legal Intake Coordinator

Job Responsibilities:
The Legal Intake Coordinator is tasked with managing the intake process to ensure accuracy, consistency, and quality. Key responsibilities include:

- Overseeing intake cases to ensure they meet established accuracy, completeness, and compliance criteria.
- Ensuring that scripts are followed and all data entered is accurate.
- Reviewing intake call recordings to assess quality and adherence to protocols.
- Reviewing potential cases to ensure all viable cases are signed up.
- Tracking and updating case viability status using the law firm's software.
- Ensuring intake workflows align with quality assurance standards and escalating inconsistencies when necessary.
- Working closely with management to identify trends and suggest process improvements.

Education and Experience Information:
- Experience in legal intake, customer service, or a quality assurance role is preferred.
- Knowledge of legal intake processes is advantageous.

Preferred qualifications include:
- Experience in legal intake processes, including case review and call auditing.
- Familiarity with the law firm's software is a plus.
- Strong attention to detail to identify errors, inconsistencies, and missing information in intake cases.
- Strong verbal and written communication skills for engaging potential clients and collaborating with internal teams.
- Ability to prioritize and manage multiple responsibilities efficiently in a fast-paced environment.
- A proactive approach to resolving intake inconsistencies and unresponsive potential client challenges.
- Dependability and initiative in workflow execution and addressing quality concerns.
- A leadership mindset, positivity, and a drive for quality results.
- Energetic and motivated to succeed.

Salary Information:
The compensation for the Legal Intake Coordinator position ranges from $40,000 to $58,000 per year.

Additional Information:
The law firm offers benefits including dental, life, medical, paid time off, retirement, and vision plans. The firm is recognized for its growth and commitment to providing justice and financial compensation for accident victims. The ideal candidate will thrive in a fast-paced, client-focused environment and contribute to the firm's mission of top-tier legal representation.