Legal Staff Other in Troy, MI

Law Firm

Troy, MI

Legal Staff Other in Troy, MI

Legal Staff

Min 3 yrs required

No

Job Title: Quality Assurance Specialist

Job Responsibilities:
The Quality Assurance Specialist operates under general supervision to ensure compliance with the Fair Debt Collection Practices Act (.), client work standards, and law firm policies and procedures. Key responsibilities include:

- Establishing a schedule for monitoring collection calls for department employees
- Auditing unit activities, examining records, and monitoring employee work products to ensure compliance with client work standards, firm procedures, and all applicable rules and regulations, including .
- Developing and maintaining a scorecard system to document caller activities
- Identifying employees requiring additional training and referring them to the management team and collections trainer for follow-up
- Conducting special audits for management as required
- Keeping abreast of new or changing client standards and government regulations to ensure collection activities remain in compliance
- Preparing routine reports and submitting findings to the management team
- Assisting with identifying trends and suggesting ideas for new or expanded training programs
- Providing accurate and timely quality monitoring reports to clients regarding quality, compliance, and performance measures
- Responding accurately to client questions/concerns in a timely manner
- Performing special projects as required, such as assisting with the development, research, and delivery of new trainings or other job aids when necessary
- Attending group monitoring sessions with clients and business units to ensure consistent quality measurement and feedback
- Maintaining professional and technical knowledge by attending educational workshops and reviewing professional publications
- Completing all required training applicable to the assigned position
- Performing additional duties as requested or required

Education and Experience Information:
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- 3 years of relevant collection experience and an understanding of the legal process or an equivalent combination of education, training, and experience
- Excellent written and oral communication skills
- Excellent attention to detail and time management skills to meet deadlines
- Ability to collaborate with internal departments and external clients for information sharing and gathering
- Proficiency in Microsoft Office products (Word, Excel, Outlook)
- Knowledge of applicable federal regulations
- Ability to type a minimum of 35 words per minute

Salary Information:
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- Paid Time Off (PTO) - 16 days annually + 9 company-paid holidays
- Competitive benefits including Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance, and more
- Promotional opportunities from within the law firm
- Employee perks available from Verizon, car dealerships, local movie theaters, theme parks, etc.
- Positive office environment with regularly scheduled parties, contests, and community support initiatives
- On-site "Bistro To Go" vending and fresh foods available
- Free parking
- Free onsite fitness center for all employees

Equal Opportunity Employer:
The law firm is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, applicants are encouraged to review the Know Your Rights notice from the Department of Labor.