JOB TITLE: IT Director
Job Responsibilities:
The IT Director at the law firm is responsible for overseeing all aspects of the firm's technology systems to ensure seamless operations, cybersecurity, and strategic IT growth. Key responsibilities include:
- Managing the firm's network, servers, workstations, and cloud environments.
- Running IT operations such as networks and firewalls, telephony, onboarding, equipment procurement, office setup, service desk, vendors, security operations, and maintaining business-application uptime.
- Stabilizing and optimizing current operations, including overseeing a 24×5 Service Desk, incident response, change management, and SLA dashboards.
- Maintaining reliable networks, Wi-Fi, VPN, firewalls, cloud telephony, endpoints, and business applications.
- Efficiently onboarding and offboarding staff through automation.
- Leading the modernization roadmap by designing, budgeting, and executing a 12-month program covering identity/SSO, lifecycle automation, ITSM rollout, zero-touch endpoint management, cloud telephony migration, ERP integration, domain consolidation, and security uplift.
- Coordinating large-scale number-porting and vendor transitions without SLA degradation.
- Building and mentoring the IT team, including hiring, coaching, and performance-managing service desk, NOC, endpoint, network, and security engineers.
- Implementing automation-first processes such as deploying zero-touch provisioning, join-move-leave workflows, self-service portals, and CMDB; automating repetitive tasks and measuring outcomes.
- Ensuring security, compliance, and resilience by establishing SOC 2 (or similar) controls, EDR, vulnerability management, log aggregation, backups, DR drills, and quarterly pen-tests.
- Owning vendor and budget management, leading RFPs, negotiating contracts, tracking OPEX/CAPEX, and managing renewals.
- Communicating and governing by chairing the Change Advisory Board, maintaining up-to-date diagrams and knowledge bases, publishing KPI dashboards and "What's Changing" briefs, and presenting progress to executives.
- Collaborating with engineering and DevOps to align technology and infrastructure changes with CI/CD release calendars and platform architecture.
- Overseeing cybersecurity measures, including data protection, firewalls, and compliance with legal industry standards such as HIPAA and client confidentiality.
- Ensuring high availability, disaster recovery, and business continuity planning.
- Administering legal practice management software, document management systems, and billing tools.
- Providing technical support and training to attorneys and staff on firm systems.
- Troubleshooting hardware, software, and connectivity issues.
- Ensuring compliance with data privacy laws and ethical obligations related to client information.
- Conducting regular security audits and employee training on IT policies.
- Facilitating planning, moves, and logistics for expansion, and supporting hybrid on-shore/near-shore workforces and complex system migrations.
Education and Experience Information:
- Bachelor’s degree in Computer Science, Information Technology, or a related field is required (Master’s preferred).
- A minimum of 10 years in IT management, preferably in a large law firm or professional services environment.
- At least 7 years in corporate IT leadership with large-scale cloud migrations and MSP exits.
- Relevant certifications such as CompTIA Security+, CISSP, CISM, ITIL, PMP, CISSP, AWS Solutions Architect, or equivalent are preferred.
- Expertise in legal software, including litigation support, timekeeping, and e-filing.
- Strong knowledge of cybersecurity frameworks and compliance.
- Proficiency in Windows/Mac environments, Microsoft 365, VPNs, and VoIP systems.
- Project management experience with PMP or Agile certifications being a plus.
- Experience with facilities and space planning on a large scale.
- Strategic thinker with the ability to transition from high-level vision to detailed troubleshooting.
- Automation-first, metrics-driven, and focused on documentation and process.
- Servant-leader who earns trust across engineering, security, and operations.
- Change agent comfortable with ambiguity, tight timelines, and high growth.
- Excellent communication and leadership abilities.
Salary Information:
The salary for the IT Director position ranges from $150,000 to $180,000 annually.
Physical Demands and Working Environment:
Physical Demands:
- Must possess mobility to work in a standard office setting and use standard office equipment, including a computer.
- Vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone.
- Primarily a sedentary office classification, although standing in work areas and walking between work areas may be required.
- Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.
- Occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.
- Ability to lift, carry, push, and pull materials and objects up to 50 pounds.
Working Conditions:
- Employees work in a traditional office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
Benefits:
- Firm-paid dental, vision, and life insurance after 60 days of employment.
- Medical insurance after 60 days of employment.
- 401(k) with 3% matching after one year of employment.
- Unlimited vacation policy, contingent on meeting performance goals.
- Onsite gym in Costa Mesa headquarters.
