Legal Staff Information Technology in Des Moines, IA

Law Firm

Des Moines, IA

Legal Staff Information Technology in Des Moines, IA

Legal Staff

2-3 yrs required

No

Legal Technical Support Specialist II—General
Duties: Respond to staff, attorneys, and client requests seeking assistance with software- or computer-related issues. Learn the environment and processes of our digital environment so you can work with users to help them to accomplish their tasks and goals. Aid the development team in conceptualizing updates and upgrades that will enhance users’ experience. Walk customers through the steps to achieve a goal in our software on the phone. Maintain a high level of courteous customer service at all times. Schedule, and perform as directed, software and hardware upgrades, patches and reconfigurations as assigned. Expert in functions of Microsoft Office 2010/2013/2016/2019, resource for creating templates, style sheets, etc.. Set up and maintain Outlook organization . Assist in the installation and maintenance of network printers. Respond to help desk inquiries and follow departmental procedures for trouble tickets. Be a part of a team and Collaborate with the IT staff for problem resolution. Assist in deployment of workstations, servers, printers, and scanners. Escalate server & network incidents to Director of Technology and/or Senior Systems Administrator. On-call rotation – approximately 1-2 times per month.