Legal Staff Other in Southfield, MI

Law Firm

Southfield, MI

Legal Staff Other in Southfield, MI

Legal Staff

1-3 yrs required

No

Job Title: Claims Verification Specialist

Job Responsibilities:
As a Claims Verification Specialist at the law firm, you will be a pivotal part of the client journey. Once a client retains the firm, you will lead a secondary intake process by engaging directly with clients to gather essential documentation and information. Your responsibilities include ensuring each claim is thoroughly evaluated and appropriately routed to the legal team. Key responsibilities entail:

- Communicating clearly and compassionately with clients via phone, email, and other channels.
- Responding professionally to inquiries from clients, claims adjusters, providers, and other stakeholders.
- Organizing and managing pre-suit materials such as treatment records, insurance documents, and correspondence.
- Following up on outstanding documentation and escalating issues when necessary.
- Maintaining accurate records in firm databases and spreadsheets.
- Analyzing case files and providing recommendations to the Claims Verification Manager.

Education and Experience Information:
- A High School Diploma or GED is required.
- A background in law school, claims adjusting, or paralegal studies is considered a plus.

Qualifications and Competencies:
- Strong communication and consultative skills.
- Excellent phone etiquette and interpersonal abilities.
- Ability to multitask in a fast-paced environment.
- Cultural awareness and professionalism.
- Familiarity with Michigan No Fault Law.
- Proficiency in Microsoft Outlook, Word, and Adobe.
- Accurate data entry skills in Case Management Software.
- Bilingual candidates, specifically those fluent in Arabic or Spanish, are strongly encouraged to apply.

Work Environment:
- The role is based in a professional office setting with standard equipment.
- Physical demands include talking, listening, standing, walking, and using hands for various tasks.
- The position is full-time, Monday through Friday, with the option for remote or hybrid work available after a 90-day training period.

Additional Details:
- This is a non-exempt employee position.
- The job description is subject to change and may evolve with the needs of the firm.
- The current opening is an active, real job opportunity that is currently needing to be filled.

Ready to make a Difference?
If you are passionate about helping people and want to be part of a collaborative, client-focused team, the firm encourages you to apply. This position offers the opportunity to deliver justice with compassion and be part of a team that values respect, transparency, and teamwork.