Legal Staff Other in Atlanta, GA

Law Firm

Atlanta, GA

Legal Staff Other in Atlanta, GA

Legal Staff

7-10 yrs required

No

Job Title: Research Services Manager

Job Responsibilities:
The Research Services Manager plays a crucial role in managing the research service delivery for over 1,600 lawyers and staff members at the law firm. The primary responsibilities include:

- Managing the staffing and scheduling needs of the Research Services Team to ensure efficient service delivery.
- Developing and administering performance expectations and standard workflow processes for the team.
- Monitoring and administering research request assignments received through the firm's centralized research request tracking system, Quest.
- Supervising complex research assignments and providing resource and research strategy recommendations.
- Conducting quality control oversight of work products to ensure consistency and timeliness in service delivery.
- Identifying opportunities for professional growth, facilitating skills development, and providing mentorship for team members.
- Generating and presenting regular reports on research activities, including metrics on service delivery and client satisfaction.
- Collaborating with the Research Services management team to identify and implement best practices in legal research.
- Working collaboratively with other teams in the Knowledge Management & Innovation Department to support the department’s mission and goals.
- Leading and communicating effectively to deliver high-quality research solutions with exemplary customer service.
- Ensuring compliance with firm policies, legal requirements, and industry best practices in all research activities.
- Remaining current on technological enhancements that contribute to sophisticated research services and participating in testing, evaluating, and selecting new research tools.
- Offering consistent training and updates to the team on new product developments and enhancements.
- Participating in professional associations and encouraging team participation in professional programs and events.
- Promoting and upholding the highest professional and customer service standards.
- Maintaining confidentiality of information.
- Being willing to travel as required and occasionally work after hours and on weekends to perform essential duties.

Knowledge, Skills and Abilities:
The position requires extensive knowledge and skills, including:

- Strong proficiency in legal research tools, databases, and methodologies.
- Expertise in generative AI solutions related to general and legal research.
- Excellent written and verbal communication skills.
- Proven leadership and team management capabilities.
- Strong analytical and problem-solving abilities.
- High level of integrity and professionalism.
- Strong attention to detail and a commitment to accuracy.
- Proactive and resourceful in addressing challenges.
- Ability to work independently and collaboratively as part of a team.
- Strong interpersonal skills with a commitment to work collaboratively with colleagues, clients, and stakeholders.
- Positive approach to team collaboration and serving as a goodwill ambassador for the Knowledge Management and Innovation department.
- Substantive knowledge of the law and legal bibliography.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and legal research software.

Education and Experience:
The position requires:

- A Master’s degree in Library Science, Information Science, or an equivalent combination of training, education, and experience demonstrating the ability to perform the job duties.
- A minimum of seven years of experience in legal research.
- At least three years of experience in a leadership or management role.

Salary Information:
Compensation for the Research Services Manager position is dependent on various factors such as position, location, education, training, and experience. The hiring salary range is between $150, and $170,.

Legal and Compliance Information:
- The law firm will comply with any applicable city or state workplace mandates in effect concerning Covid-19.
- The position description is meant to outline the general content and requirements for the job performance and is not all-inclusive. Additional duties and responsibilities may be assigned as determined by business needs.
- The position description does not constitute a written or implied contract of employment.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- By applying for the position, candidates agree and understand that the law firm will process their Personal Information pursuant to the terms of the Worker and Applicant Global Privacy Notice.
- The law firm adheres to a policy of equal opportunity and will make employment decisions without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status, and any other classification protected by law.