Legal Staff Other in San Diego, CA

Law Firm

San Diego, CA

Legal Staff Other in San Diego, CA

Legal Staff

4-6 yrs required

No

Job Title: ServiceNow Configuration & Asset Management Engineer

Job Responsibilities:
The ServiceNow Configuration & Asset Management Engineer is tasked with a series of significant responsibilities aimed at optimizing the firm's technical operations and aligning them with business objectives. Key responsibilities include:

- Acting as the developer responsible for designing, implementing, and maintaining Configuration Management Database (CMDB) solutions to ensure data accuracy and stability.
- Developing robust relationship mappings, maintaining the data dictionary, and enforcing governance policies.
- Enhancing the CMDB structure to support Information Technology Infrastructure Library (ITIL) processes and business needs.
- Designing and implementing applications or scoped applications to meet Information Technology Operations Management (ITOM) and Information Technology Asset Management (ITAM) requirements.
- Creating custom workflows, policies, and scripts to improve automation and platform functionality.
- Building and maintaining integrations using REST, SOAP, JDBC, and MID Servers to bring accurate data into the CMDB from multiple sources.
- Managing ServiceNow Discovery and Service Mapping to enrich Configuration Items (CIs) with comprehensive and reliable data.
- Integrating and aligning CMDB with ITAM to track hardware, software, and cloud resources.
- Automating asset lifecycle processes, ensuring seamless operations from procurement to decommissioning.
- Defining and monitoring KPIs to measure CMDB health, data quality, and alignment with business goals.
- Developing custom dashboards and reports to provide actionable insights for Technology and business stakeholders.
- Assisting with maintaining ServiceNow Common Service Data Model (CSDM).
- Working closely with the Technology and Platforms Applications management team to develop short and long-term strategies.
- Collaborating with various ServiceNow stakeholders to drive innovation and establish new approaches to improving productivity.
- Ensuring 24/7 access to ServiceNow applications that are continually protected and online.
- Constantly tracking bugs, fixes, and testing mission-critical applications.
- Researching anomalies and workarounds.
- Designing proper update and backup procedures, documenting them, including functioning rollback plans.
- Being responsible for change control and coordination of the release management process for ServiceNow.
- Evaluating and reporting on the health of the firm's ServiceNow instances.
- Ensuring platform alignment with the business strategy.
- Providing consultative technical leadership to the platform team.
- Performing all other duties as assigned or required.

Education and Experience Information:
Required:
- Proficiency in the Microsoft Office suite, iManage, and other firm applications after orientation.
- Ability to work extended and/or weekend hours, as required.
- 4+ years of direct applicable experience (., technical-related experience specializing in ServiceNow architecture, implementations, design, and development).
- Senior candidates must have 6+ years of direct applicable experience in the field performing exempt-level duties.
- Expertise and experience with ServiceNow, focusing on experience with discovery and configuration management (CMDB).
- Proficiency in ServiceNow and experience in interpreting AJAX/JavaScript code.
- Expertise with scripting languages such as JavaScript, Python, or PowerShell, and web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
- ITIL understanding (change, incident, problem management), Hardware and Software Asset Management.
- Strong understanding of Strategic Portfolio Management (SPM).
- Experience taking in requirements and coordinating with Business Analysts and developers.

Preferred:
- Bachelor’s degree or equivalent in computer science or related information systems experience.
- Advanced degree in related disciplines.
- Familiarity with IS infrastructure, hybrid cloud environments, and the challenges of maintaining an accurate and effective CMDB.
- Strong technical writing and documentation experience.
- Prior law firm experience.
- ServiceNow certifications (., CSA, ITOM Implementation Specialist, CAD).
- Experience with ITIL frameworks and operational best practices.
- Extensive experience as a ServiceNow developer, with proficiency in scoped application development, platform customization, and scripting (JavaScript, Glide API).
- Strong knowledge of ServiceNow ITOM (Discovery, Service Mapping) and ITAM modules.
- Proven ability to design and manage integrations with external systems using REST, SOAP, and custom connectors.
- In-depth understanding of CMDB data models, relationship mapping, and governance.
- Expertise in asset lifecycle automation and alignment with ITIL processes.

Salary Information:
The expected annual pay range for this full-time position is $110,000 - $155,000. The final offer amount will depend on geographic location, applicable experience, and the skillset of the candidate. Senior-level candidates may be considered for this position and would be eligible for a higher salary range based on experience.

The law firm offers a competitive compensation and benefits package, which includes a full range of elective benefits such as medical, health savings account, dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults, and other parental support benefits. Additionally, benefited employees receive firm-paid life insurance, AD&D, LTD, short-term medical benefits, 21 days of Paid Time Off (PTO), and 10 paid holidays each year. Generous parental leave and fertility benefits are also provided. New employees will attend a detailed benefit orientation to learn more about the available benefits and resources.