Job Title: Personal Injury Case Manager
Job Responsibilities:
- Serve as the primary contact for clients, providing updates, support, and guidance on the legal process from intake to settlement and follow-up regarding treatment status.
- Manage a high-volume caseload with organized, up-to-date case files, including document gathering, client updates, and attorney communication.
- Order and track medical records to support injury claims, including coordinating with medical providers to ensure proper treatment records are obtained.
- Assist attorneys in negotiating settlements with insurance companies and negotiate reductions on medical bills and liens, advocating for the client’s best interests.
- Prepare comprehensive demand packages with all necessary documents for submission to insurance carriers.
- Collaborate with attorneys, other case managers, paralegals, and legal assistants to ensure seamless support of each case.
- Interact with insurance carriers and healthcare providers to verify account balances, process claims, and settle case payments.
Education and Experience Information:
- Bachelor’s degree preferred but not required.
- 3+ years of experience as a Personal Injury Case Manager or Paralegal role preferred.
- Experience in a high-volume personal injury practice is highly preferred.
Salary Information:
- The salary range is $63,000 to $75,000 base per year depending on experience, plus discretionary bonus and benefits.
Skills:
- Excellent negotiation and communication skills with insurance adjusters, clients, and healthcare providers.
- High attention to detail and proven ability to prioritize and manage multiple cases and deadlines in a fast-paced environment with minimal supervision.
- Strong interpersonal and relationship-building skills.
- Proficient in legal case management software and Microsoft Office Suite.
The position will follow a hybrid schedule with three days in the office and two days remote. The role is integral to the law firm's mission of advocating for individuals who have been wronged or injured, ensuring they receive the justice and compensation they deserve. The ideal candidate will be highly organized, customer-focused, and empathetic, with a strong ability to manage multiple cases in a fast-paced environment.
