Legal Staff Paralegal in Houston, TX

Government

Houston, TX

Legal Staff Paralegal in Houston, TX

Legal Staff

Min 1 yrs required

No

Job Title: Claims Examiner I (Regional Docketing Specialist)

Job Responsibilities:
The Claims Examiner I (Regional Docketing Specialist) is responsible for performing routine disability determination or workers’ compensation work, which includes dispute resolution, claims, and analysis. Key duties involve:

- Reviewing and evaluating claims for proceedings.
- Identifying and directing claims-related inquiries to appropriate staff.
- Providing the public with responses to questions regarding workers’ compensation rules, policies, forms, and dispute services.
- Maintaining confidentiality of claim file information.
- Training others as needed.
- Scheduling and rescheduling proceedings within mandated time frames.
- Coordinating, assembling, and preparing hearing records and other correspondence such as orders, formal requests, motions, and subpoenas.
- Producing digital copies of documents for retention purposes.
- Preparing files for scanning and entering/verifying claim information in systems.
- Processing documents in a paperless environment and generating claims and proceedings correspondence to eligible parties.
- Providing efficient customer service related to informal and formal dispute resolution, orders, formal requests, motions, and subpoenas.
- Researching and reviewing claims to answer questions from internal and external system participants, either in person or telephonically, and documenting customer contacts in the division’s internal computer system.
- Monitoring compliance with systematic rotations.
- Performing other duties as assigned.

Education and Experience Information:
This position requires a and one year of experience in office practices and administrative procedures. There is flexibility in substituting education and experience relevant to position requirements on a year-for-year basis. Preferences for this position include:

- Experience in disability determination, workers’ compensation claims processing, health care or social work environment, paralegal, and/or dispute resolution.
- Bilingual skills in English and Spanish (oral).

The position requires demonstrated knowledge of:

- State laws, rules, procedures, and regulations relevant to job requirements.
- Office practices and administrative procedures.
- Word processing and data/key entry.
- Spelling, punctuation, and grammar.

The position requires demonstrated skill in:

- Problem solving and critical thinking.
- Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.
- Using personal computers to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.
- Planning and decision-making.
- Effective oral and verbal communication.
- The use of automated equipment.
- Providing exemplary customer service.

The position requires the demonstrated ability to:

- Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.
- Maintain the confidentiality of sensitive information.
- Analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments.
- Manage and coordinate multiple tasks and priorities to meet necessary deadlines.
- Work both independently and as a team player.

Salary Information:
The salary for the Claims Examiner I (Regional Docketing Specialist) position is between $3, and $3, monthly, as per the Salary Admin Plan B, Grade 14.

Benefits of working at the organization include:

- Flexible work schedules.
- Work-life balance.
- 96 hours of accrued vacation and sick leave annually.
- Over 20 holidays each year.
- Career advancement opportunities.
- Free parking.
- 401(k) and 457 Programs.
- State of Texas retirement plan with a lifetime annuity through the Employee Retirement System of Texas (ERS).
- Free comprehensive medical insurance for full-time employees, with 50% off premium costs for dependents (state pays the other 50%).
- Optional benefits like dental, vision, life insurance, and more.
- Eligibility as a qualified employer for the Federal Public Service Loan Forgiveness Program.

Additional Information:
The position is full-time, with standard hours of 40 per week, and may require travel up to 5% of the time. The position is non-exempt for overtime purposes. The job is posted as ongoing, which means applications are accepted continuously until the position is filled.

Military Employment Preference:
The organization offers a military employment preference. To receive this preference, applicants must submit relevant documents with their application. Applicants can access Military Crosswalk information for the occupational category of Insurance through the provided link.

How to Apply:
All applications must include complete job histories, including job title, dates of employment, name of employer, manager’s name, and a description of duties performed. Resumes do not substitute for this required information. Applications submitted through Work in Texas (WIT) must complete supplemental questions to be considered for the position. Applicants can register or log in to the CAPPS Career Center to access their profile for completing these questions.