Case Operations Manager in Burlington, VT

Law Firm

Burlington, VT

Case Operations Manager in Burlington, VT

Law Firm Non Legal Department

Min 3 yrs required

No

Job Title: Case Operations Manager

Job Responsibilities:
- Oversee all case operations by developing, implementing, and driving the adoption of tools and processes for case teams to effectively manage client cases from sign-up to settlement.
- Collaborate with legal leadership to manage timelines, pace, and scope of case work against deadlines, ensuring efficient and effective case progression.
- Own inventory reporting to provide transparency into work-up status, evaluate performance, and identify opportunities for operational improvement.
- Partner with product, legal, marketing, business operations, and third-party vendors to troubleshoot obstacles and devise creative solutions to overcome hurdles faced by case teams.
- Develop communication programs to deliver a world-class client experience, which includes designing tailored outreach plans and organizing group events in person or online.
- Monitor the efficacy of all inbound and outbound client communications across case staff, third-party vendors, and email marketing to drive client engagement.
- Oversee staffing needs as well as the training and onboarding of new case team members.

Education and Experience Information:
- A minimum of 3 years of work experience in management consulting, business operations, or an operations management role.
- Excellent problem-solving and structured thinking skills.
- Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans.
- Advanced analytical skills with experience delivering data-driven recommendations.
- Comfort working autonomously in a fast-paced environment across multiple high-priority projects.
- Bonus points for prior knowledge of the legal world, especially personal injury law firms, prior experience with Salesforce, and startup or high-growth company experience.

Salary Information:
- Not explicitly provided in the text.

Benefits:
- Medical and dental insurance.
- 401(k) plan.
- Paid time off and paid holidays.

Equal Opportunity Statement:
- The law firm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

E-Verify:
- The employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the . If E-Verify cannot confirm that you are authorized to work, the employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.