Legal Staff Other in Indianapolis, IN

Law Firm

Indianapolis, IN

Legal Staff Other in Indianapolis, IN

Legal Staff

No

Title
Operations Manager

Job Responsibilities
The Operations Manager at the law firm is tasked with leading and overseeing the operations of the Residential Portfolio Management (RPM) division. The primary responsibilities include driving client satisfaction and improving department productivity, efficiency, and profitability. The Operations Manager must ensure compliance with the firm's policies and regulatory standards. Key duties include managing and monitoring the workflow and processes within the RPM department, demonstrating effective process management skills, and implementing changes to meet unique client objectives. The role involves reviewing financial statements and data to enhance departmental profitability, formulating and implementing policies and procedures to maximize output, and improving processes to support organizational goals while ensuring adherence to regulations and procedures.

The Operations Manager is also responsible for planning staffing needs, overseeing recruitment, organizing team structure, delegating tasks, and establishing work schedules. Supervising, monitoring, and evaluating staff performance is crucial to this role. Ensuring compliance with internal controls and operational risk management processes, following client requirements and firm standards, is a key responsibility. The Operations Manager must monitor team performance and implement necessary improvements, ensuring high-quality file reviews and identifying opportunities to improve service levels and reduce costs.

Additionally, the Operations Manager is expected to enhance the efficiency of support services, such as IT, vendor relationships, and outsourcing, to benefit clients. Facilitating effective communication between departments and functions is essential. The Operations Manager works closely with top management to develop and implement strategic plans for operational activities that facilitate new business, client retention, and client growth or expansion.

Education and Experience Information
The position requires a college degree in business administration, commerce, management, communications, legal services, or a related field, although it is preferred rather than mandatory. The candidate must have proven experience in managing operations, workflows, teams, and legal practice. Knowledge of organizational effectiveness, operations management, and business principles is necessary. Familiarity with Six Sigma or other process improvement methodologies is beneficial.

Strong knowledge of project management principles is required, along with proficiency in Microsoft Office (Excel, Word, Access) and other relevant IT tools. Critical thinking, problem-solving, and conflict management skills are essential. The Operations Manager must possess excellent planning, organizing, and communication skills, with the ability to lead and influence teams.

Salary Information
The text does not provide specific salary information for the Operations Manager position.

This position is currently accepting applications.