Job Title: Client Account Manager (Billing & Collections)
Job Responsibilities:
- Manage full cycle billing and collections processes for assigned attorneys and client portfolios. Provide recommendations to attorneys and clients regarding changes and updates to all aspects of attorney and client portfolios. Establish and maintain credibility with stakeholders, produce highly accurate work product, and take full ownership for results.
- With input from Pricing and attorneys, establish and manage alternate rate structures, including special rates, discounts, fee caps, fixed fees, tiered discounts, and matter budgets.
- Collaborate closely with attorneys and staff to ensure compliance with client billing and e-Billing requirements; manage all processes from engagement to collections with tact, diplomacy, and effective negotiation skills.
- Review invoices thoroughly, analyzing and resolving any underlying issues; finalize invoices and submit in formats meeting attorney and client requirements, including e-billing submissions. Manage billing and collection arrangements with clients.
- Develop and manage relevant reporting to provide value-added insight into client matter management and profitability for attorneys and management.
- Prepare accurate monthly billing and collections forecasts for assigned portfolio based on attorney and client input.
- Ensure management of client trust accounts, on account billing, accurate payment application, and unapplied fund resolution throughout the life cycle of assigned accounts.
- Review and implement terms of engagement letters and outside counsel guidelines for every client matter.
- Establish effective backup support processes to ensure seamless support for all portfolio matters.
- Meet and discuss with assigned attorneys their client A/R portfolios to determine collection strategy; make collection recommendations.
- Anticipate outcomes, assess next steps, and recommend approaches to initiating actionable improvements related to assigned portfolio and within the Accounting Department.
- Develop, document, and share best practices with colleagues.
- Apply detailed knowledge of professional methods and underlying concepts while working with Management on billing and collection issues.
- Participate in departmental projects as requested; strive to innovate and offer insight into processes and create efficiencies.
Education and Experience Information:
- Bachelor’s degree in Accounting, Finance, or Business discipline preferred.
- Minimum three years dedicated specialized billing, collection, or account management experience.
- Hands-on experience performing complex accounting analysis.
- Law Firm or professional services background with international exposure preferred.
- High level of business acumen and ability to multi-task.
- Strong verbal and written communication skills.
- Ability to assess information, anticipate issues and outcomes, and make effective decisions.
- Ability to prepare accurate, highly detailed work product.
- Talent for delivering client service through teamwork.
- Ability to exchange information and to present ideas, report facts and other information clearly and concisely.
- Ability to organize time, prioritize workload effectively, and work independently.
- Reliability, dependability, and strong motivation to respond to requests quickly.
Salary Information:
- New York, San Francisco, Palo Alto salary range: $104k to $145k
- Los Angeles, San Diego, Boston, Washington, . salary range: $99k to $138k
- Denver salary range: $93k to $129k
Additional compensation may include a discretionary bonus, overtime as applicable, health/welfare benefits, retirement contributions, paid holidays, and PTO. The range displayed is specifically for positions performed in those cities/states and may vary based on factors including but not limited to local market data and ranges; an applicant's skills and prior relevant experience; and certain degrees, licensing, and certifications.
