Job Title: Intake Specialist/Personal Injury Paralegal
Job Responsibilities:
Client Intake Responsibilities:
- Serve as the initial point of contact for prospective clients through various channels such as phone, email, and in-person meetings.
- Conduct initial screenings to assess the viability of cases, particularly in the areas of personal injury and family law.
- Collect essential information, documents, and contact details from potential clients.
- Schedule consultations and follow up on outstanding inquiries.
- Accurately enter intake data into the case management system.
- Provide empathy and professionalism to individuals in emotional or urgent situations.
- Coordinate with attorneys and paralegals to transition leads into active cases.
Personal Injury Paralegal Responsibilities:
- Open, organize, and maintain personal injury case files.
- Communicate with insurance companies, healthcare providers, and clients regarding records and claims.
- Request, track, and summarize medical records and billing.
- Assist in preparing demand packages and settlement proposals.
- Draft pleadings, correspondence, and case summaries.
- Monitor deadlines and manage the litigation calendar.
- Prepare exhibits, discovery materials, and trial notebooks.
- Support attorneys in all stages of personal injury litigation and pre-litigation.
Education and Experience Information:
- A minimum of 2 years of experience in a law firm or legal support role is required.
- Experience in handling personal injury casework is mandatory.
- Exceptional written and verbal communication skills are necessary.
- Strong organizational skills and attention to detail are required.
- An empathetic approach to client communication is essential.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with legal CRM or case management software and lead tracking, such as Clio, Filevine, and Lead Docket, is necessary.
- Being bilingual in Spanish or another language is considered a plus.
Salary Information:
- The salary range for this full-time position is between $43,680 and $52,000 per year.
- The employer provides competitive pay and benefits, including paid time off.
Additional Information:
- The position offers a supportive, team-oriented environment and opportunities for growth in legal support and client services.
- The work directly impacts people during critical life moments.
- The law firm is driven by a mission to protect and empower clients, fostering a culture where teamwork, empathy, and excellence are prioritized.
- The work schedule is Monday to Friday, and the work location is in person in Greenville, SC.
- The ability to commute or relocate to Greenville, SC is required.
