Legal Staff Accounting/Finance in Raleigh, NC

Law Firm

Raleigh, NC

Legal Staff Accounting/Finance in Raleigh, NC

Legal Staff

Min 5 yrs required

No

Job Title: Collections Supervisor

Job Responsibilities:
The Collections Supervisor is responsible for overseeing the daily functions of the collections team and ensuring that both client and internal goals and expectations are met. Key responsibilities include:

- Managing the Recovery Operations staff by providing supervision, mentoring, and training, particularly in areas such as call center scripting and talk-offs.
- Reviewing, auditing, and coaching the team on their daily tasks, which include coding, writing, collection efforts, and phone calls.
- Collaborating with other departments within the law firm to maintain operating procedures and work instructions to successfully meet the goals of the law firm.
- Maintaining a strong knowledge of law firm and client requirements and expectations to apply to team and departmental efforts.
- Assisting with the completion of regular client audits and implementing any necessary changes.
- Regularly monitoring client portfolios and developing work-direction recommendations.
- Suggesting areas of improvement in various processes and procedures to enhance collection results.
- Producing and submitting internal and client reports for distribution among employees, Creditor’s Rights staff, and clients.
- Communicating thoughtfully, respectfully, and productively with consumers on standard and escalated calls.
- Assisting the Recovery Operations Manager in the hiring and training process of new collections employees.
- Complying with the application of FDCPA, local and state consumer protection laws, and client requirements.
- Fostering and maintaining a positive work culture, environment, and morale among the collections staff.
- Performing other duties and projects as assigned.

Education and Experience Information:
- A Bachelor’s degree in business administration or another related field from an accredited college or university is required.
- A minimum of five years of experience in call center management for credit card or lending collections is necessary.
- Legal collections experience is preferred.
- Being bilingual in English and Spanish is preferred.
- The ability to work flexible hours or overtime when needed, as determined by the Collections/Recovery Operations Manager or Managing Partner, is required.
- Experience in process improvement with strong oral and written communication skills is essential.
- A working knowledge of debt collection laws and regulations, including FDCPA and state consumer protection laws, is necessary.
- A strong ability to perform standard front-line collections duties is required.
- The ability to work professionally and courteously with debtors, team members, and clients is important.
- Excellent coaching and mentoring skills in developing staff are essential.
- The ability to process a large volume of work and multitask in an efficient and precise manner is required.
- Being detail-oriented with strong decision-making skills is important.

Salary Information:
The text does not provide specific salary information for the Collections Supervisor position.