Legal Staff Information Technology in Salt Lake City, UT

Law Firm

Salt Lake City, UT

Legal Staff Information Technology in Salt Lake City, UT

Legal Staff

Min 3 yrs required

No

Job Title: Technology Training Manager

Job Responsibilities:
The Technology Training Manager is responsible for delivering comprehensive training, service desk, and technical support activities. Key duties include:
- Providing planned training, just-in-time education, and IT support to end users.
- Offering support and solutions as an onsite or virtual presence for the Northeast offices of the law firm, along with handling all-office support second-level calls to the Help Desk.
- Monitoring IT requests and providing direct assistance to end users in troubleshooting, set-up, installation, and configuration of office technology hardware and software.
- Communicating adoption concerns and feedback from end users to IT leadership.

Competencies required for the role include:
- Decision Making: Identifying issues and providing suggestions for day-to-day problems; prioritizing and effectively completing daily tasks.
- Communication: Sharing information using data to support an argument or point of view; keeping the team informed about progress and problems; maintaining confidentiality.
- Leadership: Providing positive and constructive feedback to peers; training new employees; finding solutions autonomously; anticipating future business needs.
- Continuous Learning: Identifying self-training needs and opportunities; accepting changes positively.
- Teamwork: Actively participating in the team, providing feedback and solutions; listening and responding constructively to others' concerns.
- Alignment to Values: Demonstrating the firm's values; participating in diversity and inclusion efforts; demonstrating respect and support.

Education and Experience Information:
Preferred candidates should have:
- A Bachelor’s degree in a related field.
- No less than 3 years of experience in a technical training role, preferably within a law firm environment.

Salary Information:
The text does not provide specific salary information for the Technology Training Manager position.

Additional Information:
- Supervisory Responsibilities: The role does not include supervisory responsibilities.
- Physical Activity: The employee is required to sit for prolonged periods and work on a computer.
- Travel Required: 20% travel is required for this position.
- Other Duties: The job description is not exhaustive and additional duties may be assigned as necessary.

EEO Statement:
The law firm is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, pregnancy, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or other protected status, in accordance with federal, state, and local laws. The firm defines diversity and inclusion broadly, focusing on helping professionals of all backgrounds feel a sense of belonging. Diversity and inclusion are core values of the firm, contributing to the richness of the workplace.