Legal Staff Accounting/Finance in Grand Rapids, MI

Law Firm

Grand Rapids, MI

Legal Staff Accounting/Finance in Grand Rapids, MI

Legal Staff

Min 2 yrs required

No

Job Title: Collector

Job Responsibilities:
- Handle inbound and outbound collections calls efficiently and effectively
- Analyze customer accounts to make sound decisions regarding repayment
- Drive revenue by collecting payment-in-full and establishing repayment plans
- Maintain and update customer files accurately
- Follow collections scripts closely to meet client expectations
- Record all customer payments accurately
- Notate all customer conversations and circumstances accurately
- Interact effectively with all internal and external customers
- Abide by rules and regulations established by the FDCPA, FCRA, and all state laws

Education and Experience Information:
- At least 2 years of experience in consumer debt collection
- Bilingual (English/Spanish) preferred
- Excellent active listening, written, and verbal skills
- Determination to meet or exceed individual goals
- Strong customer service skills
- Exceptional negotiation skills
- Independent thinking and practical problem-solving

Salary Information:
- The position offers an excellent performance-based incentive compensation program in addition to hourly rates commensurate with individual experience.

Why Join Us?
At the law firm, we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer:
- Competitive compensation
- Health, dental, and vision benefits after 90 days
- 401k retirement plan after 6 months of service
- Paid holidays and generous time off
- Firm-provided life and disability insurance
- Employee Assistance Program to help navigate life’s challenges