Attorney in Omaha, NE

In-House

Omaha, NE

Attorney in Omaha, NE

Attorney

No

Job Title: Claims Team Manager - General Liability
Experience: 5+ years in Claims area
Salary Range: $96, - $140, (with 15% short-term incentive bonus eligibility)
Work Location: Maitland, FL; Atlanta, GA; Schaumburg, IL; Overland Park, KS; Addison, TX; Gold River, CA; Omaha, NE (open to remote/hybrid work arrangements)
Department: Claims

Summary:

Zurich North America is seeking a highly motivated and experienced Claims Team Manager for our Commercial General Liability division. This role will be responsible for leading and directing a team of Claims Professionals, driving superior results and ensuring customer satisfaction. The ideal candidate will have a Juris Doctor degree or a Bachelor's degree with at least 5 years of experience in the Claims area. This is a full-time position with a competitive salary range of $96, - $140,, with a 15% short-term incentive bonus eligibility.

Key Responsibilities:

- Lead and direct a team of Claims Professionals in Commercial General Liability claims, ensuring performance, development, and coaching of staff to drive employee development and operational improvements.
- Drive superior claims results by providing direction, technical guidance, and tracking and reporting on key metrics.
- Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers, and brokers.
- Analyze and resolve quality and customer service problems to achieve best practices.
- Manage corporate expenses by monitoring file allocations, resources, and other expenditures.
- Ensure compliance with all legal, regulatory, and internal control requirements.
- Provide claims insights to assist business units in product development, customer/broker stewardship, and prospect meetings.
- Motivate and lead a high-performance team by attracting, onboarding, recruiting, and retaining team members.
- Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback, and facilitating employee development.
- Maintain transparent communication by appropriately communicating organization information to the team.
- Create a workplace culture that aligns with the Zurich mission and values.
- Maintain confidentiality of claims information to protect Zurich's reputation.
- Stay updated on industry knowledge by attending educational workshops and participating in professional societies.
- Contribute to the team effort by accomplishing related results and participating in projects as needed.

Basic Qualifications:

- Juris Doctor and 5 or more years of experience in the Claims area, OR Bachelor's Degree and 6 or more years of experience, OR High School Diploma or Equivalent and 8 or more years of experience.
- Customer service experience.
- Experience with Microsoft Office.
- Experience collaborating across work groups.
- Knowledge of insurance legal statutes and procedures.
- Knowledge of the insurance industry, claims, and the insurance legal and regulatory environment.
- Ability to travel up to 20%.

Preferred Qualifications:

- Experience managing commercial general liability claims.
- Experience managing construction.
- People management experience.
- Claims operations experience.
- Knowledge and skill in claims handling.
- Negotiation experience.
- Experience in commercial general liability claims.
- Analytical skills.

Salary Information:

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply, as they will be considered based on their experience, skills, and education. The salary indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $96, - $140,, with short-term incentive bonus eligibility set at 15%.

COVID-19 Safety Protocols:

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ().

About Zurich:

Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, they are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. They serve more than 25 industries, from agriculture to technology, and insure 90% of the Fortune 500®. As an employer, Zurich strives to provide ongoing career development opportunities and foster a diverse and inclusive workplace where all employees feel a sense of belonging. Join Zurich in building a brighter future for colleagues, customers, and communities and be a part of the next evolution of the insurance industry.

Diversity and Inclusion:

Zurich recognizes the diversity of their workforce as an asset and welcomes talented individuals from a variety of backgrounds. They are committed to exceeding their customers' expectations and do not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status, or any other legally protected status. EOE disability/vet.

Recruiting Process:

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location and Work Arrangements:

This position is open to talent in the following locations: Maitland, FL; Atlanta, GA; Schaumburg, IL; Overland Park, KS; Addison, TX; Gold River, CA; Omaha, NE. Zurich is also open to remote or hybrid work arrangements for this role.

Benefits and Schedule:

Zurich offers a comprehensive employee benefits package for employees