Legal Intake & Client Liaison Specialist in Freehold, NJ

Law Firm

Freehold, NJ

Legal Intake & Client Liaison Specialist in Freehold, NJ

Law Firm Non Legal Department

No

Job Title: Legal Intake & Client Liaison Specialist

Job Responsibilities:
The Legal Intake & Client Liaison Specialist is a pivotal role within the law firm, designed for individuals who possess a caring and persuasive nature. This role requires the ability to listen attentively to potential clients, gather critical case information, and maintain a welcoming and supportive attitude towards individuals reaching out in difficult times. Key responsibilities include:

- Answering inbound calls, emails, and online inquiries from prospective clients.
- Communicating regularly with attorneys and support staff.
- Conducting initial client intake to collect case details and documentation for attorney review.
- Maintaining accurate and detailed records in case management software.
- Providing excellent client service while upholding the firm’s reputation for compassion and integrity.
- Following up on leads to ensure prompt and consistent communication via phone, text, or email.
- Managing intake workflow across multiple platforms to ensure timely responses.
- Greeting clients.
- Scanning and labeling company mail.
- Performing other administrative tasks as needed.

Education and Experience Information:
Candidates for the Legal Intake & Client Liaison Specialist position should have prior experience in customer service, sales, or as a medical/legal receptionist. Essential qualifications include:

- Strong interpersonal and communication skills, both written and verbal.
- High level of organization with attention to detail and accuracy.
- An empathetic, friendly, and patient demeanor, especially when dealing with injured or distressed individuals.
- Proficient typing skills for entering detailed client information in real-time.
- Tech-savviness, with comfort navigating email, online forms, and case management tools.
- An associate degree or higher is preferred but not mandatory.
- Bilingual abilities (English/Spanish) are a plus.

Salary Information:
The compensation for the Legal Intake & Client Liaison Specialist role ranges from $38,000 to $55,000 per year.

Additional Information:
The law firm offers a supportive and collaborative team environment within a modern professional office space, along with opportunities for professional growth and meaningful work assisting individuals in times of need.

Benefits include:
- Defined Benefit Plan (after eligibility period).
- Dental insurance.
- Health insurance.
- Vision insurance.
- Annual discretionary bonus.
- Paid Time Off (PTO).
- 401K with a 3% match (after eligibility period).

How to Apply:
Interested candidates are encouraged to submit their resume and a brief cover letter, highlighting why they are the right fit for the Legal Intake & Client Liaison Specialist position, to the Hiring Manager. For more information, candidates can visit the law firm's website.