Legal Staff Information Technology in Phoenix, AZ

Law Firm

Phoenix, AZ

Legal Staff Information Technology in Phoenix, AZ

Legal Staff

No

Job Title: Help Desk

Job Responsibilities:

Staff designated as Help Desk at the law firm are responsible for providing technical support services to computer network and software users on a full-time basis. The essential duties and responsibilities include, but are not limited to:

- Providing personal computer and operating system technical support to LAN/WAN/Remote user community.
- Troubleshooting and either repairing or arranging for the repair of non-working personal computers and printers.
- Providing after-hours on-call support on a shared, rotating basis.
- Keeping accurate and meticulous support documentation, including ticketing of support requests.
- Demonstrating a high level of follow-through.

Education and Experience Information:

Candidates for the Help Desk position must possess the following qualifications, skills, and abilities:

- Experience in troubleshooting Windows and Windows applications.
- Experience in personal computer hardware problem diagnosis.
- Skills necessary to communicate and follow instructions effectively from a diverse group of attorneys and staff, providing information with ordinary courtesy and tact.
- Ability to quickly develop and maintain expertise in many specialized computer applications with a minimum of training and supervision.
- The position may require irregular hours, some travel, and occasionally more than 40 hours per week to perform the essential duties.
- Occasional lifting of up to 40 pounds may be required.
- Knowledge acquired through the completion of a Bachelor's degree in computer science or a related field.
- Desired knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, and Apple Macs.
- Proficient in video and audio conferencing technology, with knowledge of Blue Jeans Network considered a plus.

Working Conditions:

The working environment is a normal law office setting with little exposure to noise, dust, and temperature variations.

Salary Information:

The hourly range for the Help Desk position is USD to USD. A variety of factors determine compensation, including geographic location, experience, relevant degrees and certifications, and other applicable factors authorized by law.

Benefits:

The law firm offers a generous benefits package for eligible full-time employees within its . offices. This package includes health, dental, and vision insurance; 401(k) and profit-sharing plans; paid vacation; and parental leave. Additional elective programs are available, such as a health flexible spending account, a health savings account, identity theft protection, a dependent daycare reimbursement account, commuter benefits, life and AD&D insurance, short- and long-term disability protection, an employee assistance program, and emergency travel assistance.

Equal Employment Opportunity:

The law firm is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.