IT Specialist
Job Title: IT Specialist
Job Responsibilities:
- Responsible for all workstation deployment and other hands-on requests within the local office, including occasional after-hours work.
- Manage first and second level escalated end-user support issues through phone, email, remote, and in-person interaction with all law firm users, depending on overall workload and application specialty.
- Configure, support, and troubleshoot network devices and enterprise-level applications with support from other IT staff.
- Implement and integrate new applications/systems with support from other IT staff.
- Provide conference room support for video conferencing and device setup assistance to all users and law firm locations.
- Assist with support tickets as a second level escalation point.
- Deliver special purpose training programs for new hires, summer associates, and other law firm employees as directed.
- Partner with the Applications and Software Development team to relay common questions and training needs, assisting in developing training tools to increase system and program usability.
- Participate in an after-hours on-call rotation.
Education and Experience Information:
- 3+ years’ experience in MS Windows desktop and MS Office implementation, management, and support; preferably in a large professional services environment.
- Windows 10/11, A+, and Network+ Certifications.
- Superior interpersonal skills necessary to establish and maintain client-focused relationships with partners, attorneys, clients, and staff, in person, via telephone, and via email.
- Ability to communicate technical information to non-technical personnel.
- Self-driving personality with strong time management skills with the ability to prioritize competing demands and adapt to changing requirements with minimal input from management.
- Demonstrated ability to resolve technical application access or delivery issues with a focus on service delivery, preferably within a highly demanding environment.
- Demonstrated understanding of LAN/WAN communications concepts and the ability to troubleshoot connectivity problems.
- Ability to participate in an after-hours on-call rotation (1 week every 13 weeks rotation).
- Ability to work onsite in the Silicon Valley office 5 days per week is required.
Salary Information:
- Competitive pay and discretionary bonus opportunities along with a rich benefits package, including comprehensive medical and dental coverage, generous paid time off, and tuition reimbursement.
- Award-winning retirement and profit-sharing plans with employer contribution.
- The pay for this position varies by geographic market. In Silicon Valley, the estimated starting pay is per hour (based on a 35-hour workweek). Final compensation will be based on a variety of factors, including education, experience, skills, professional background, overall qualifications, and location.
Why Law Firm?
- A family-friendly atmosphere with back-up child care, as well as health and wellness initiatives.
- A positive culture awarded an Outstanding Workplace designation in 2023 and 2024 by People Insight based on high levels of employee engagement.
Our Commitment to Diversity:
- As a firm that serves the world’s greatest visionaries, we know that creativity and innovation are the result of seeing the world from multiple different perspectives. Having a diverse team enhances the quality of legal services we provide to our clients, sustains our standing as a premier IP law firm, and strengthens the fabric of our firm.
