Legal Staff Information Technology in Baltimore, MD

Law Firm

Baltimore, MD

Legal Staff Information Technology in Baltimore, MD

Legal Staff

3-5 yrs required

No

Job Title: Manager of Technical Learning & Employee Success

Job Responsibilities:

Strategic Planning & Implementation:
- Launch a firmwide Learning Management System.
- Enhance training programs using innovative methods to ensure engagement, effectiveness, and alignment with the firm's strategic objectives.
- Develop and implement training programs addressing the firm's technology education needs based on user needs, management requests, business goals, and Help Desk patterns.
- Establish firm-wide standards for document creation, editing, and comparison in accordance with best practices.
- Recommend the development and implementation of training procedures and policies.
- Implement a process for tracking projects in Smartsheet, including goals and timelines for completion.

Training Development and Delivery:
- Measure and improve the effectiveness of training materials, identifying and correcting problem areas to ensure employee success.
- Maintain training strategies and curricula for each software program managed by the IT department.
- Design and maintain new employee orientation and continuing education programs tailored to job functions (., lawyer, paralegal, legal practice assistant, administrative staff).
- Develop and maintain reference guides and software documentation for firm employees.
- Coordinate and schedule software training classes regularly.
- Create and publish a training calendar with topics offered at least three months in advance, promoting and ensuring attendance.
- Evaluate and review training classes offered by third-party organizations, managing these programs when necessary.

Support and Collaboration:
- Continuously update technical knowledge and software skills, learning new software as needed.
- Conduct research on emerging products, services, protocols, and standards to support service desk technology procurement and development efforts.
- Recommend training based on user Helpdesk activity.
- Maintain a comfortable and professional learning environment in the computer classroom.
- Oversee training staff and programs.
- Train, coach, and mentor junior staff.

Education and Experience Information:

- Degree in a related field of study preferred.
- Minimum of 3 years of experience leading technical training, preferably within a law firm or professional services environment.
- Strong familiarity with legal industry standards, workflows, and training protocols.
- Proven ability to adapt to structured environments with high attention to detail and confidentiality.
- Training or IT Certifications preferred.
- Leadership or management experience of five (5) years or more.
- Demonstrated progressive experience in the management of a technical and training support team.
- Solid relationship management and performance management skills.
- Helpdesk ticketing systems and training experience.
- Experience with desktop and server operating systems.
- Proven track record of developing and providing SLAs and Service Desk deliverables.
- Ability to motivate and direct staff members and subordinates.
- Exceptional collaboration, interpersonal skills, and customer service orientation.
- Proven analytical, research, and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Good written, oral, and interpersonal communication skills.
- Ability to present ideas in a business-friendly and user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.

Salary Information:

**Members Only** offers a competitive compensation and benefits package including PTO, medical, dental, vision, life insurance, 401K, and Firm sponsored Memberships (., Peloton, Norton LifeLock), and more. The pay range for this position is $70,000 - $102,400. The pay range provided is in compliance with state, city, or local employment laws and applies to this location only. Actual pay for this position will be determined based on multiple factors including, but not limited to, knowledge, skills, abilities, experience, current market data, and business needs.